Our key results
- 92% of respondents would recommend Action on Hearing Loss as a good place to volunteer
- 95% believe that the organisation provides a good service to the people we aim to help
- 92% find Action on Hearing Loss a friendly and enjoyable place to volunteer; an increase from 84% in 2017, and 71% in 2016
- 91% feel valued for what they can offer Action on Hearing Loss
- 91% feel that their awareness of the work that Action on Hearing Loss is doing has increased (up from 86% in 2017).
What’s remarkable is that over a third (36%) of respondents volunteer for us in more than one capacity, wearing multiple ‘hats’ to support the charity. We want to encourage more of this, as we believe an understanding of other areas (such as biomedical research or campaign initiatives) could be beneficial to volunteers when responding to queries and concerns from people using our services.
While these results are especially encouraging and reassuring given the current climate, the Volunteer Satisfaction Survey* also helps us improve the way we do things in order to maintain our high standards and offer the best possible volunteering experience.
We’re doing things better
While there is always room for improvements, it’s especially encouraging to see progress in areas that were identified as requiring our focus in 2017. We particularly welcomed positive responses about volunteers:
- having a clear understanding of their role (up from 89% to 90%)
- feeling able to provide information and practical support (78% to 79%).
Also highlighted in 2017 was a need for clearer guidelines on claiming out-of-pocket expenses, and more localised news and updates about services and opportunities. This year’s survey identified positive responses in both areas:
- 94% of volunteers feel it is made clear that expenses incurred as a volunteer can be reimbursed (compared to 92% in 2017)
- 85% felt that the volunteer newsletters are a good way to keep informed about volunteering and the charity.