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      Veterans' Information Volunteer - North

      Run an information stand in your local community, providing information on Action on Hearing Loss services. You’ll be part of our Aged Veterans Project, which offers information and support to veterans with hearing loss and tinnitus – and to their families and carers.

      Apply now


      • Ripon
      • York
      • Harrogate
      • Richmond


      Each information stand session can vary, from a few hours to a full day. The level of commitment depends entirely on what you are able to offer.

      What will you be doing?

      As Veterans’ Information Volunteer, you’ll perform the following tasks:
      • Set up Action on Hearing Loss Information stands at various locations including Libraries, Community Centres and Hospitals within your local area
      • Ensure leaflets and equipment arrive at the venue in time, and pack up at the end of the event
      • Respond to questions and enquiries from visitors and assist as appropriate
      • Carry out hearing checks, using the appropriate equipment supplied
      • Monitor the number of inquiries held at each event and feedback in a timely manner
      • Be proactive in sourcing venues for information stands in conjunction with the Regional Communications Officer
      • Pack up at the end of the session
      • Promote the work of Action on Hearing Loss.

      Why do we need you?

      Hearing loss is a common health issue in the Armed Forces. Many veterans have been repeatedly exposed to loud noise from small arms fire, artillery, engines and other machinery, and explosions. By providing information to veterans confronting tinnitus or hearing loss, you will help them to manage their condition and improve their quality of live.

      What skills do you need?

      Here’s what we think could be beneficial:
      • Confidence in speaking to individuals and groups
      • Knowledge of, or willingness to learn about, issues affecting people confronting deafness, tinnitus or hearing loss- particularly older people
      • Friendly, reliable and approachable manner
      • Ability to listen to questions and to answer appropriately
      • Happy to work with a wide range of people, especially older people.

      What support will you get?

      We value your time and commitment and want to make sure you are enjoying volunteering with us.

      In a recent survey 92% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer

      Regular support will be given by your own Volunteer Manager especially in the early stages of your role as you settle in. You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

      Here’s what our volunteers say!

      “I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence. If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB

      What training is offered?

      Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role. This may include:
      • Training in Understanding Hearing Loss
      • Volunteers also have the opportunity to attend other training relevant to their role

      What will you gain?

      Our volunteers receive the following benefits:
      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting people confronting deafness, tinnitus and hearing loss.
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
      • Fulfilment– knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
      • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
      • Opportunity to try other volunteering roles locally with Action on Hearing if available


      You may need to be able to travel locally, whether by car or public transport. All reasonable travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.


      You will be required to complete a DBS check (previously CRB), as some of your work may include working with vulnerable adults.

      What next?

      Thanks for taking the time to read these details. Ready to apply for this role?

      Please complete our online application form or, if you are interested and would like an informal chat, please get in touch with us. We would be delighted to hear from you.

      Call: 01273 840960
      Apply now