Prudhoe Medical Group, Kepwell Bank Top, Prudhoe, NE42 5PW
2nd Thursday in December, and then monthly until further notice.
To arrive at 10.45 am and finish about 12.45 pm (with some flexibility within 30 minutes or so.)
As Meet and Greet volunteer, you’ll perform the following tasks:
- Meet and greet clients, relatives and visitors at the clinic reception and other public areas, providing a friendly and polite welcome to the clinic.
- Note the service users name and if they are already registered. If not already registered, ask them to complete a service user form (with your assistance if required.) Pass this to the Hear to Help hands-on volunteer or staff when you take them to the consulting room
- Direct or accompany clients, families and visitors to the consulting room.
- Provide information on what to expect at the clinic and the services we provide.
- Answer general queries about the clinic and its services.
- Refer enquirers to appropriate members of staff if they need further help.
- Actively look for anyone who may be lost or may need help.
- Use your initiative and maintain the waiting area
- Report any incidents to the manager or lead volunteer of the service and to the receptionist.
- Keep all information given or discussed within the service confidential
- Attend relevant training sessions provided by the charity when requested.
- Demonstrate the charities values in your actions and behaviours
- Sign post other agencies that may be beneficial to the service user.
- Promote the work of Action on Hearing Loss
Here’s what we think could be beneficial:
- Confidentiality with service user’s information in particular.
- Friendly, reliable and trustworthy
- Ability to approach visitors in a confident, sensitive, tactful and caring manner
- Ability to listen to questions and to answer appropriately, or signpost to the Community Support Officer as required.
- Happy to work with a wide range of people, and have an understanding of, or ability to learn, personal and professional boundaries.
- Knowledge of or willingness to learn about issues affecting people confronting deafness, tinnitus or hearing loss, particularly older people
You may need to be able to travel locally, whether by car or public transport. All reasonable travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.
Support and supervision
We value your time and commitment and want to make sure you are enjoying volunteering with us.
In a recent survey 90% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer
Regular support will be given by your own Volunteer Manager especially in the early stages of your role as you settle in. You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.
Here’s what our volunteers say:
“I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence. If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB
Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role. This may include:
- Training in Understanding Hearing Loss
- Volunteers also have the opportunity to attend other training relevant to their role
Our volunteers receive the following benefits:
- Training – learning new skills, and gaining up-to-date knowledge of issues affecting people confronting deafness, tinnitus and hearing loss
- Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
- Fulfilment– knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
- Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
- Opportunity to try other volunteering roles locally with Action on Hearing if available
Ready to apply for this role? Excellent!
Please complete our online application form or, if you are interested and would like an informal chat, please get in touch with us. We would be delighted to hear from you.
Call: 01273 840960