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      Library information stand volunteer - North England

      To support the information team (north) increase their reach within communities, providing information on deafness, hearing loss and tinnitus to deaf and hard of hearing people, their families, carers, community groups and professionals, encouraging independence and reducing feelings of isolation.

      Apply now


      Our regional information team works across the north, and we are looking for people to volunteer at the following libraries:

      • West Kirby (Wirral),
      • Northwich,
      • Chester,
      • Sandiway,
      • Winsford,
      • Ellesmre port
      • and Frodsham.

      Time commitment

      The level of commitment depends entirely on you – the time you have available and the tasks and training that you would like to undertake. We will be looking for volunteers to help Friday mornings. Exact times to be discussed.  


      Our casual info volunteers have the opportunity to do any, or all, of the tasks below depending on their skills and interests and the time that they have available.

      • Spread the word about the information, support and equipment available for people living with hearing loss.
      • Set up stands with the information and resources that are provided and respond to any questions and enquiries from visitors. Support is available from the regional information officer and other colleagues, so there is always help with any tricky or unusual queries! Training will be provided around information giving and the subjects of deafness, hearing loss and tinnitus.

      All casual volunteers are asked to record where information has been provided and feed this back to the RIOs.

      Skills needed

      • Knowledge of, or willingness to learn about, issues affecting deaf and hard of hearing people, particularly older people;
      • Friendly, reliable and approachable manner;
      • Basic IT skills


      You may need to be able to travel locally to different libraries to deliver the information, whether by car or public transport. All reasonable expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.

      Support and supervision

      Regular support will be given by your Volunteer Coordinator, especially in the early stages of your role as you settle in. You will also receive informal support from other Action on Hearing Loss volunteers as you work together.


      Action on Hearing Loss offers full, on-going training for all volunteers including a one-day induction programme and further training specific to the volunteering role. This may include working with the public and equipment. Volunteers also have the opportunity to attend other Action on Hearing Loss information sessions.


      What will you gain by becoming a volunteer for Action on Hearing Loss:

      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people;
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers;
      • Fulfilment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole;
      • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed, according to the Action on Hearing Loss expenses policy;
      • Opportunity to try other volunteering roles within Action on Hearing Loss.


      You may be required to complete a Criminal Records Bureau check, as some of your work may include working with vulnerable adults, e.g. very elderly people in residential care homes.

      What next?

      Ready to apply for this role? Excellent! Please complete our online application form.

      Or if you are interested and would like an informal chat please get in touch with us we would be delighted to hear from you.

      Call: 01273 840960

      Apply now