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      Information outreach volunteer - Central England

      You will be providing information on our services regarding deafness, hearing loss and tinnitus to deaf and hard of hearing people, their families, carers, community groups and professionals.

      Apply now

      You will be  providing  information on our services regarding deafness, hearing loss and tinnitus to deaf and hard of hearing people, their families, carers, community groups and professionals.  We are looking for volunteers who can commit to attending regularly on agreed days and times weekly and who currently live in and around the area of the service locations.


      In and around:

      • Birmingham
      • Buckinghamshire
      • Leicester

      Please identify your preferred location when applying.

      Time commitment

      We know your busy so here’s what we estimate you will need to free up!

      Days and times will be confirmed but usually 3-4 hrs per event


      Have a look at what you will be doing

      • Set up Action on Hearing Loss Information stands at various locations including Libraries, Community Centres and Hospitals within your local area
      • Ensure leaflets and equipment arrive at the venue in time, and pack up at the end of the event
      • To be fully conversant and promote the work of Action on Hearing Loss and associated local services
      • Respond to questions and enquiries from visitors and assist as appropriate
      • Record any enquires that are out with knowledge base and follow up accordingly
      • Monitor the number of inquiries held at each event and feedback in a timely manner 
      • Be proactive in sourcing venues for information stands in conjunction with the Regional Communications Officer
      • Meet with other Action on Hearing Loss volunteers to discuss the project and suggest any improvements.

      Skills needed

      Here’s what we think could be beneficial

      • Confidence in speaking to individuals
      • Knowledge of or willingness to learn about issues affecting deaf and hard of hearing people
      • Friendly, reliable, approachable and enthusiastic
      • Ability to listen to questions and to answer appropriately
      • Happy to work with a wide range of people


      You will need to be able to travel locally to different places to attend events, whether by car or public transport.

      Support and supervision

      We value your time and commitment and want to make sure you are enjoying volunteering with us.

      In a recent survey 90% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer.


      Regular support will be given by your Regional Communications Officer especially in the early stages of your role as you settle in.  You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

      Here’s what our volunteers say!

      “I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence.  If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB


      Action on Hearing Loss offers full, on-going training for all volunteers including a one-day induction programme and further training specific to the volunteering role.


      What will you gain by becoming a volunteer for Action on Hearing Loss:

      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
      • Fulfilment– knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole
      • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy


      You may be required to complete a Disclosure and Barring Service check (formerly CRB)

      What next?

      Thanks for taking the time to read these details. Ready to apply for this role? Excellent!

      Please complete our online application form or if you are interested and would like an informal chat please get in touch with us we would be delighted to hear from you.

      Call:01273 840960
      Apply now