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      Hearing Aid Maintenance Volunteer - Northern Ireland

      Work with the Hearing Aid User Support Service to provide hearing aid maintenance and advice to NHS hearing aid users at planned support sessions and in their own homes, if required.

      Apply now


      Throughout Northern Ireland

      Time commitment

      The level of commitment depends on the individual volunteer and needs of the client.


      • Offering support to the client in learning to adapt to using a hearing aid
      • Checking the batteries and cord (if it is a body worn aid) and instructing clients at the same time

      • Cleaning the earmould and showing the client how to do this for themselves

      • Showing the client to learn how to fit the earmould correctly

      • Reinforcing instructions given at the time of fitting and issue of the hearing aid, including best listening conditions

      • When checks have been completed, ensuring the hearing aid is switched on

      • With the clients consent, making referral to Social Service or Audiology department 

      • Attending meetings with the planning group on a quarterly basis to give feedback on client visits and to get support from the group

      • Submitting a completed client visit form following each visit/session

      • Forging a good relationship with the professionals who work in the field and accepting their guidelines

      • Including family support in the volunteer process

      Skills needed

      • Ideally be hard of hearing and use a hearing aid or have personal experience of someone who uses a hearing aid
      • Be positive about their hearing loss and feel confident in helping other people to adapt to hearing loss
      • Have a good awareness of local support services for people who have hearing loss
      • Be available and willing to visit clients in their own homes during the day


      You will need to be able to travel locally to different places, whether by car or public transport. Expenses will be reimbursed, according to the our Travel and Subsistence policy.

      Support and Supervision

      Regular support will be given by your Volunteer Co-Ordinator, especially in the early stages of your role as you settle in. You will also receive informal support from other Action on Hearing Loss volunteers as you work together.


      Action on Hearing Loss NI offers full, on-going training for all volunteers including a one-day induction programme. In addition there is a further full day training on Hearing Aid Maintenance with input from a professional audiologist and other people working with people with hearing loss. Both of these training courses give the opportunity to achieve an OCN qualification. There will be on-going practical training with staff and other volunteers to build confidence and skills.


      What will you gain by becoming a volunteer for us?

      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting people who are deaf, have a hearing loss or tinnitus. 
      • Experience – meeting new people in different situations, building new friendships with other volunteers
      • Fulfillment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole
      • Expenses – all expenses incurred as a result of your volunteering will be reimbursed, according to our Expenses policy
      • Opportunity to try other volunteering roles within Action on Hearing Loss.


      All volunteers are required to complete an ACCESS NI check, as some of your work may include working with vulnerable adults.

      What next?

      Thank you for showing an interest in volunteering with Action on Hearing Loss. If you are interested in becoming a Hearing Aid Support, please complete our application form if you require more information please contact us:

      Regional Volunteer Manager
      Harvester House
      4 – 8 Adelaide Street
      BT2 8AG
      Tel/text: 028 90239619
      Fax: 028 90312032

      Apply now