Action on Hearing Loss hubs in Belfast, Derry/Londonderry and Omagh
This role requires a weekly commitment of 3 hours to assist with and manage appointment bookings
- Deliver product demonstration appointments at our Action on Hearing Loss hubs in Belfast, Derry/Londonderry and Omagh or home visits, as required
- Become familiar with the range of Action on Hearing Loss equipment, products and information resources
- Contact local audiology departments and other relevant groups to promote the Action on Hearing Loss hubs and also generate appointments
- Respond to email enquiries
- Record any enquiries you are unsure of and feedback to the Regional Information Officer, who will follow up the enquiry at a later date
- Monitor appointment numbers at Action on Hearing Loss hubs and collect feedback using the data collection tools supplied
- Make a product order for a client over the phone or online, if required
- Confidence in learning about technology to demonstrate products to visitors (full training will be provided)
- Knowledge of, or willingness to learn about issues affecting deaf and hard of hearing people, particularly older people
- Friendly, reliable and approachable manner
- Ability to listen to questions and answer appropriately
- Happy to work with a wide range of people especially older people
BSL is not required for this role, but it is a welcome skill.
You will need to be able to get to one of our hubs in Belfast, Derry/Londonderry or Omagh. Local travel expenses from your home address to the hub will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.
Support and supervision
Regular support will be given by your Regional Information Officer and Information Lead Volunteer in your local Action on Hearing Loss hub, especially in the early stages of your role. You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.
Action on Hearing Loss offers full, ongoing training for all volunteers. This includes:
- a one-day induction course
- training on the equipment and technology available in the Action on Hearing Loss hub
- training on data collection for our information services
- accredited training in Understanding Hearing Loss
- sessions on Manual Handling, Dealing with the Public, Equipment and Risk Assessment.
- Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people
- Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
- Fulfillment – knowing that your support at events and as an Action on Hearing Loss representative will make a real difference to those who receive it and raise deaf awareness throughout society as a whole
- Expenses – all expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
- Opportunity to try other volunteering roles within Action on Hearing Loss
Some volunteers are required to complete an Access NI check as some roles may include working with vulnerable adults. Whether or not a check will be carried out will depend on the nature of the role(s) you will undertake.
Thanks for considering volunteering with us. If you're interested in this role, please complete the online application form.
Feel free to get in touch first if you have any questions.
Tel/text: 028 90239619
Fax: 028 90312032