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      Community Information Volunteer - North

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      Action on Hearing Loss are looking for volunteers to help provide information about deafness, tinnitus and hearing loss at our community drop-in sessions.

      You will provide information, offer low-level support, and signpost people to other organisations and local community groups that can help provide more in-depth support.


      We are currently looking for volunteers in the following communities:

      • Bury
      • Oldham
      • Bolton
      • Rochdale
      • Wigan
      • Greater Manchester
      • Salford
      • Tameside


      Various times and days during the week. There might also be some opportunity to volunteer on the weekends.

      What will you be doing?

      As Community Support and Information Volunteer, you’ll perform the following tasks:

      • supporting people newly diagnosed with hearing loss by providing them with relevant information
      • signpost these individuals to local support groups or hobby groups (e.g. knit and natter group)
      • help them to build their confidence and enable them to improve their quality of life.

      Why do we need you?

      We need you to help us reach more people newly diagnosed with hearing loss, in order to help live as normal a life as possible. Our Community Support Volunteers help people to understand their hearing aids and why they should wear them. They also support individuals who may have lost their confidence to do all the things they used to do before losing their hearing.

      What skills do you need?

      Here’s what we think could be beneficial:

      • an understanding of deafness, tinnitus and hearing loss
      • good listener
      • patient
      • good communication skills.

      What support will you get?

      We value your time and commitment and want to make sure you are enjoying volunteering with us. We will provide full training and work with you every step of the way until you feel confident to work alone or with the support of another volunteer.

      In a recent survey, 92% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer!

      Regular support will be given by your own Volunteer Manager especially in the early stages of your role as you settle in. You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together. Here’s what our volunteers say:

      "I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence. If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying." RB

      What training is offered?

      Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role. This may include:

      • training in Understanding Hearing Loss
      • the opportunity to attend other training relevant to the role.

      What will you gain?

      Our volunteers receive the following benefits:

      • training – learning new skills, and gaining up-to-date knowledge of issues affecting people confronting deafness, tinnitus and hearing loss
      • experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
      • fulfilment – knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
      • expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
      • opportunity to try other volunteering roles locally with Action on Hearing if available.


      You may need to be able to travel locally, whether by car or public transport. All reasonable travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.

      What next?

      Thanks for taking the time to read these details. Ready to apply for this role? Excellent! Please complete our online application form or, if you are interested and would like an informal chat, please get in touch with us. We would be delighted to hear from you.

      Call: 01273 840960

      Apply now