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      Communications Services Co-ordinator Volunteer - Peterborough

      The technology and enterprise directorate provides a wide range of products and services from assistive technologies to training and interpreting. We are seeking someone with experience of co-ordination to help us to deliver and develop this excellent service.

      Apply now


      Peterborough Office


      Preferably a minimum of 4 hours during a weekday or split between two days

      What will you be doing?

      As a Communications Services Coordinator Volunteer, you’ll perform the following tasks:
      • Act as a point of contact for queries relating to communications services, providing informed advice and promoting a range of products and services
      • Co-ordinate the bookings service to customers and freelance service providers such as interpreters.
      • Contributing to databases and updating information on customers/suppliers in line with data protection policies
      • Assist with developing communications; liaising with members of staff in other departments or external contacts
      • Working alongside the Technology & Enterprise Team to record financial information and process invoices
      • Support Action on Hearing Loss staff with admin tasks as needed

      Why do we need you?

      Right now, someone among your family, friends or colleagues is affected by deafness, hearing loss or tinnitus. Perhaps you're affected yourself. By getting involved with us, you can make a difference to the lives of the 11 million people in the U.K. who have hearing loss.

      What skills do you need?

      Here’s what we think could be beneficial:
      • Knowledge of, or willingness to learn about, issues affecting people confronting deafness, tinnitus or hearing loss
      • Customer service experience
      • Good PC skills including the use of Microsoft Office suite
      • Experience of using encryption software
      • Good organiser and communicator
      • Ability to work to deadlines
      • Friendly, reliable and approachable manner
      • Able to work alone/on own initiative when required
      • Ability to build relationships with stakeholders at all levels

      What support will you get?

      We value your time and commitment and want to make sure you are enjoying volunteering with us.

      In a recent survey, 92% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer!

      Regular support will be given by your own Volunteer Manager especially in the early stages of your role as you settle in. You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

      Here’s what our volunteers say!

      “I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence. If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB

      What training is offered?

      Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role. This may include:
      • Training in Understanding Hearing Loss
      • Volunteers also have the opportunity to attend other training relevant to their role

      What will you gain?

      Our volunteers receive the following benefits:
      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting people confronting deafness, tinnitus and hearing loss
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
      • Fulfilment– knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
      • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
      • Opportunity to try other volunteering roles locally with Action on Hearing if available


      You may need to be able to travel locally, whether by car or public transport. All reasonable travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.

      What next?

      Thanks for taking the time to read these details. Ready to apply for this role?

      Please complete our online application form or, if you are interested and would like an informal chat, please get in touch with us. We would be delighted to hear from you.

      Call: 01273 840960
      Apply now