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      Communications Facilitator Volunteer - Margate

      We are looking for Volunteers to support service users at the local Tinnitus Support Group with their preferred method of communication

      Apply now


      The group currently runs from the Action on Hearing Loss, 129 Northdown Road, Cliftonville, Margate, Kent CT9 2QY.

      Time commitment

      This role requires a regular commitment of three hours once a month (the first Thursday of every month) from 1 pm – 4 pm. 


      • To assist people who use the Tinnitus Support Group to fully engage within the group.
      • To assist people to express how they are feeling with tinnitus and to gain support from other group members.
      • To follow Action on Hearing Loss’ policies and procedures
      • To ensure that positive action is taken to support Action on Hearing Loss’ Equal Opportunity policy

      Skills needed

      • Understanding of British Sign Language and deaf awareness
      • Knowledge of data protection, record keeping and sharing of information


      You will need to be able to travel locally, whether by car or public transport. Expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence policy.

      Support and supervision

      We value your time and commitment and want to make sure you are enjoying volunteering with us.

      In a recent survey 92% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer.


      Regular support will be given by your Volunteer Manager especially in the early stages of your role. You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

      Here’s what our volunteers say!

      “I enjoy meeting people and helping them with their queries.  Hearing loss can cause frustration and isolation, leading to loss of confidence.  If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB


      Action on Hearing Loss offers full, on-going training for all volunteers including a one-day induction programme and further training specific to the volunteering role.  Volunteers also have the opportunity to attend other Action on Hearing Loss information sessions.


      What will you gain by becoming a volunteer for Action on Hearing Loss:

      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people;
      • Being a part of exciting projects and teams, supporting people with hearing loss.
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers;
      • Fulfilment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole;
      • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed, according to the Action on Hearing Loss expenses policy;
      • Opportunity to try other volunteering roles within Action on Hearing Loss.


      You may be required to complete a Disclosure and Barring Service (DBS) check, as some of your work may include working with vulnerable adults.

      What next

      Thanks for taking the time to read these details. Ready to apply for this role? Excellent!

      If you are interested in becoming a Communications Facilitator Volunteer, please complete our online application form.

      If you would like an informal chat about this role please get in touch with us we would be delighted to hear from you.

      Call: 01273 840960

      Apply now