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      Communications Facilitator Volunteer - Canterbury

      Support staff and service users within our Roper House residential care home to facilitate appropriate methods of communication that they either currently use or need to develop. This role requires an understanding of British Sign Language and/or the deafblind manual.

      Apply now


      Roper House, St Dunstan’s Street, Canterbury, Kent CT2 8BZ


      We ask for a regular weekly commitment of around 4 hours. Exact times are flexible and can be negotiated with each volunteer. This role requires a commitment of at least six months as training is required.

      What will you be doing?

      As Communications Facilitator Volunteer, you’ll perform the following tasks:
      • Develop communication tools specific to individuals
      • Keep records of all communication sessions and report progress and discuss any concerns with the team
      • Provide a warm and caring environment within services
      • Assist a person we support who is deafblind to reach their full potential, both practically and emotionally
      • Support people who use our services with varying support needs
      • Follow Action on Hearing Loss’ policies and procedures
      • Ensure that positive action is taken to support Action on Hearing Loss’ Equal Opportunity policy

      Why do we need you?

      Our specialist residential care home, Roper House, provides 24-hour support to deaf and/or deafblind people with diverse and sometimes complex needs. By joining us as a Communications Facilitator Volunteer, you’ll be helping us to make a real difference to the lives of the people we support.

      What skills do you need?

      Here’s what we think could be beneficial:
      • Understanding of British Sign Language and/or the deafblind manual
      • Understanding of deaf awareness
      • Knowledge of communication tools appropriate to people confronting deafness or hearing loss, with or without additional needs
      • Knowledge of data protection, record keeping and sharing of information
      • Awareness of mental health issues, and of learning and physical disabilities

      What support will you get?

      We value your time and commitment and want to make sure you are enjoying volunteering with us.

      In a recent survey 92% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer

      Regular support will be given by your own Volunteer Manager especially in the early stages of your role as you settle in. You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

      Here’s what our volunteers say!

      “I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence. If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.”

      What training is offered?

      Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role. This may include:
      • Training in Understanding Hearing Loss
      • Volunteers also have the opportunity to attend other training relevant to their role

      What will you gain?

      Our volunteers receive the following benefits:
      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting people confronting deafness, tinnitus and hearing loss
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
      • Fulfilment– knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
      • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
      • Opportunity to try other volunteering roles locally with Action on Hearing if available


      You may need to be able to travel locally, whether by car or public transport. All reasonable travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.


      You will be required to complete a DBS check (previously CRB), as some of your work may include working with vulnerable adults.

      What next?

      Thanks for taking the time to read these details. Ready to apply for this role?

      Please complete our online application form or, if you are interested and would like an informal chat, please get in touch with us. We would be delighted to hear from you.

      Call: 01273 840960
      Apply now