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      Cafe Crew - Bath

      As part of the Café Crew, you will help to run a small community café for our care home residents, their family, friends and visitors on Sunday afternoons within the Poolemead Centre.

      Apply now


      Action on Hearing Loss Care Services
      Poolemead Centre
      Watery Lane
      BA2 1RN


      A regular weekly commitment is required during the hours of 12-4pm on Sundays.

      What will you be doing?

      As Café Crew Volunteer, you’ll perform the following tasks:
      • Carry out simple food preparation and drinks, serving customers, clearing tables, preparing bills, handling money, washing dishes, utensils and work areas
      • Support others to carry-out their work within the Café
      • Communicate appropriately with people with hearing loss
      • Understand and follow basic Health and Safety and Food Hygiene requirements in food preparation
      • Provide additional support either with food preparation, serving or clearing during busy period

      Why do we need you?

      We looking for people with some catering experience to help run the community café on Sundays.

      What skills do you need?

      Here’s what we think could be beneficial:
      • Ability to communicate clearly and effectively
      • A positive and flexible approach to working with people
      • Knowledge of,or willingness to learn about, issues facing people confronting deafness, tinnitus or hearing loss- and people who have learning difficulties and/or mental health support needs
      • Some basic knowledge of Health and Safety and Food Hygiene
      • Willingness to attend support meetings and undertake role related training
      • Ability to work in an organised and reliable manner
      • Ability to maintain confidentiality
      • Basic knowledge of sign language would be an advantage

      What support will you get?

      We value your time and commitment and want to make sure you are enjoying volunteering with us.

      In a recent survey 92% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer

      Regular support will be given by your own Volunteer Manager especially in the early stages of your role as you settle in. You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

      Here’s what our volunteers say!

      “I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence. If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB

      What training is offered?

      Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role. This may include:
      • Training in Understanding Hearing Loss
      • Volunteers also have the opportunity to attend other training relevant to their role

      What will you gain?

      Our volunteers receive the following benefits:
      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting people confronting deafness, tinnitus and hearing loss
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
      • Fulfilment– knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
      • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
      • Opportunity to try other volunteering roles locally with Action on Hearing if available


      You may need to be able to travel locally, whether by car or public transport. All reasonable travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.


      You may be required to complete a DBS check (previously CRB), as some of your work may include working with vulnerable adults.

      What next?

      Thanks for taking the time to read these details. Ready to apply for this role?

      Please complete our online application form or, if you are interested and would like an informal chat, please get in touch with us. We would be delighted to hear from you.

      Call: 01273 840960
      Apply now