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      Face-to-face fundraising

      Face-to-face fundraising is one of the most effective ways of attracting new supporters so we can continue our vital work. Thank you so much if you're one of the many people who have decided to support our work after talking to one of our fundraisers.

      What is face-to-face fundraising?

      Face-to-face fundraising is a great way to engage members of the public in a conversation about the work of Action on Hearing Loss, and ask them to support what we do with a regular gift. These conversations can take place on the doorstep of your home or at private sites, such as train stations or shopping centres.

      Where we'll be

      Our fundraisers work across the UK, all year round. To find out if fundraisers are in your area, please see the list below detailing where they are going to be:

      Hounslow Iceland HW3 1EF 06-10/08/2018 Ergon Business Ltd
      Croydon Deichmann CR0 1UG 30/07-03/08/2018 Ergon Business Ltd
      Walthamstow Blue Inc E17 7JS
      24-27/07/2018 Ergon Business Ltd

      Our fundraisers always wear Action on Hearing Loss-branded clothing and identification. If you come across fundraisers in an area not listed, they may be there by mistake. But if you have concerns about their legitimacy, please contact our Supporter Care team:

      Telephone: 033 3320 6995
      Textphone: 020 7296 8246
      Email: supportercare@hearingloss.org.uk

      Lines are open Monday to Friday, 9am to 5pm.

      Face-to-face fundraising FAQs

      Why does Action on Hearing Loss use this type of fundraising?

      This method of fundraising is a very efficient and cost-effective way of raising awareness and, importantly, donations for Action on Hearing Loss. Individual donations are vital for us to continue our work, such as funding research into treatments and cures, and the support services provided by Action on Hearing Loss.

      Why do you ask for a regular gift?

      Direct Debit is a cost-effective way to donate as it allows us to keep our administrative costs to a minimum and the regular commitment helps us to plan ahead and budget effectively. This means we can ensure money is available where and when it's needed most.

      It's also a very safe way of setting up a donation as the only details we need are found on any correspondence from your bank; they are designed to give out to people you don’t know. The only two things we can do with these details are to put money into your account or set up a Direct Debit, for which we need authorisation from your bank. Your regular gift is also covered by the Direct Debit Guarantee, which protects you against any errors made with your donation.

      Please note that our face-to-face fundraisers will not under any circumstances take a cash or cheque donation from you on the door or in private sites.

      Do the fundraisers have ID? How can I verify the person calling at the door / talking to people at my shopping centre is really from Action on Hearing Loss?

      All of our fundraisers wear Action on Hearing Loss branded clothing and carry official identification cards, which are required by law. They will also be carrying Action on Hearing Loss literature.

      You can also check and download the areas our fundraisers will be in at the top of this page. If you have any concerns, you can always give our Supporter Care team a call on 033 3320 6995 (telephone) or 020 7296 8246 (textphone), or email supportercare@hearingloss.org.uk

      What do the fundraisers ask for?

      The fundraisers ask members of the public to pledge regular support to Action on Hearing Loss by Direct Debit and are not authorised to accept any other means of payments in the way of a donation (cash or cheques).

      What time do your fundraisers work?

      Our fundraisers usually work Monday to Saturday between the hours of 10am and 5pm. If you have any concerns about fundraisers operating in your area outside these hours, you can always give our Supporter Care team a call on 033 3320 6995 (telephone) or 020 7296 8246 (textphone), or email supportercare@hearingloss.org.uk

      Are your fundraisers trained?

      Yes. Our fundraisers are continuously trained throughout the year in order to maintain the high standard that we expect anyone who represents us to uphold.

      Do you have permission to fundraise in my area?

      We always get permission from the relevant local authority or private site owner before we fundraise in an area.

      Is this type of fundraising regulated?


      Fundraising activities used by charities and professional fundraising organisations are regulated by the Fundraising Regulator, which sets and maintains the standards of charitable fundraising. It also holds and enforces the Code of Practice, which aims to make certain that peoples’ experience of this type of fundraising is positive.

      At Action on Hearing Loss we closely monitor our campaigns to make sure that our representatives adhere to the regulations set out by the Institute of Fundraising and the Fundraising Regulator.

      For more information

      If you have any questions or queries about face-to-face fundraising, or would like to share feedback about our fundraisers, please call our Supporter Care team:

      Telephone: 033 3320 6995
      Textphone: 020 7296 8246
      Email: supportercare@hearingloss.org.uk

      Lines are open Monday to Friday, 9am to 5pm.

      From helping to provide essential support services, to campaigning to create a fairer world for people with hearing loss, to driving forward research, your gift will change lives.

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