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      Tell restaurants your views on noise

      We need your help to deliver a clear message directly to the doorsteps of some of the UK’s biggest restaurant chains.

      Together we can make a difference! We need your help to deliver a clear message directly to the doorsteps of some of the UK’s biggest restaurant chains. Can you help Letters remain a powerful and important method of giving feedback and so we’re calling on supporters of the Speak Easy campaign to share their views by post or email.

      Dear Zizzi/Wagamama/Jamie’s Italian…

      Below, we’ve picked out 20 of the most popular restaurants in the UK that should be offering a more welcoming environment to customers. By focusing in on the top 20 we hope that together we can have more impact.

      Have you  visited one of these restaurants recently? Please write to them about how background noise levels impacted your experience - positively or negatively – using our tips and example letters (below) as a guide.

      The more letters each restaurant receives, the more likely they are to sit up and take notice.

      Think about including:

      • The specific date you visited their venue; or state that you are a regular customer; or if you’ve never been because you know it’s too loud tell them this…
      • The main causes of the high noise level, if you can identify them (such as background music, noise from the coffee machine, or the interior design) or what you think it was that made the background noise quieter (softer furnishings, soft or no music)
      • How the high noise level affected your experience of their establishment, for example, you couldn’t hold a conversation or why it was so great to find somewhere where the noise didn’t stop you from joining in conversations
      • You can also throw in statistics from our Speak Easy report  if you want to but remember the focus of the letter is on you and your experiences! If you’d like you can contact us at and we’ll give you data on your area
      • Helpful advice – tell the venue that, if they contact Action on Hearing Loss via, we will send them a free guide on how to reduce noise – and will publicise their efforts to bin the din!
      • If you want some inspiration, download this example letter  or letter template

      Thank you so much for your support – let us know how you get on and remember to send copy of your letter or email to us as well:

      1. Nando’s      
        Julie Bellani, Nando's Head Office, St. Marys House, 42 Vicarage Crescent, London, SW11 3LD
      2. Wagamama
        Alex Mayer, Wagamama Head Office, 76 Wardour Street, London, W1F 0UR
      3. Gourmet Burger Kitchen
        Mark Davidson, Gourmet Burger Kitchen, 1 Lindsey Street, Suite C Second Floor, London, EC1 A9H
      4. Zizzi
        Tamsyn Hawkins, Zizzi, 3rd Floor, Capital House, 25 Chapel Street, London,  NW1 5DH
      5. Pizza Express
        Laura Bowyer, Pizza Express, Hunton House, Highbridge Industrial Estate, Oxford Road, Uxbridge, UB8 1LX
      6. Prezzo
        Janene Pretorius, Prezzo PLC, Johnston House, 8 Johnston Road, Woodford Green, Essex, IG8 0XA
      7. JD Wetherspoon
        John Hutson, Wetherspoon House, Reeds Crescent, Watford, Hertfordshire, WD24 4QL
      8. Frankie & Benny’s
        Steve Richards, Frankie & Benny's, 5-7 Marshalsea Road, Southwark, London, SE1 1EP
      9. Bella Italia
        Jo Lynch, Bella Italia, c/o Casual Dining Group Ltd, 163 Eversholt Street, London, NW1 1BU
      10. Harvester
        Sarah Gamble, Mitchells & Butlers plc, 27 Fleet Street, Birmingham, B3 1JP
      11. Café Rouge
        Georgia Hall, Café Rouge, c/o Casual Dining Group Ltd, 163 Eversholt Street, London, NW1 1BU
      12. Pizza Hut
        Victoria Simpson-Clarke, Pizza Hut, Unit 1 Imperial Place, Elstree, Borehamwood, Hertfordshire, WD6 1JN
      13. Carluccio’s
        Carluccio’s, 35 Rose Street, Covent Garden, London, WC2E 9EB
      14. Cote Brasserie
        Harald Samuelsson, Côte Restaurants Ltd, Woolverstone House, 61 Berners St, London, W1T 3NJ
      15. Jamie’s Italian
        Rosangela Amadei, Jamie's Italian Ltd, 2 Gay Street, Bath, BA1 2PH
      16. Strada
        Victoria Searl, Strada Restaurants Ltd, Fifth Floor 33 Charlotte Street, London, W1T 1RR
      17. Las Iguanas
        Gwyn Rogers, Las Iguanas, Clifton Down House, 54a Whiteladies Road, Clifton, Bristol, BS8 2NH
      18. ASK Italian
        Jane BonBernard, ASK Italian, 3rd Floor, Capital House, 25 Chapel Street, London, NW1 5DH
      19. Giraffe
        Marieke Schellen, Giraffe Head Office, Churchill House, 137 Brent Street, London, NW4 4DJ
      20. Bill’s
        Catherine Salloux, Bill's Restaurants Ltd., 2nd Floor, 15 Greek Street, London, W1D 4DP