Do you work in a healthcare setting or do you commission services?
Poor communication with patients who have hearing loss can have serious implications for both the patient's safety and the organisation itself. We're here to support you so that you provide an accessible service.
Here are some tips for ensuring British Sign Language (BSL) users are provided with communication support.
- Have policies and procedures in place so that communication support can booked when needed. This must include out-of-hours care.
- Raise awareness of how to book communication support.
- Use communication professionals who are registered with the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD)
- Ask the patient what kind of communication support they would prefer.
- Regularly audit the communication professionals you use to ensure they are NRCPD registered.
Download our policy statements and guidance
Also see our GP support section for more information on supporting people with all levels of hearing loss.
Tips for agencies providing sign language interpreters
Agencies providing sign language interpreters should differentiate between sign language interpreting and spoken language interpreting. Agencies should make it part of standard operating procedures to provide sign language interpreters, who are registered with the NRCPD, for healthcare appointments.
Get in touch
For information about making your service fully accessible for people who are deaf or have hearing loss please contact our Louder than Words team on 0161 276 2300 (telephone) or 0161 276 2316 (textphone) or email firstname.lastname@example.org