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      On the Record in England

      If you live in England, find out what you can do to make your GP surgery more accessible for people who are deaf or have hearing loss.

      How you can get involved in On the Record

      Help your GP surgery become more accessible for people who are deaf or have hearing loss.

      Do you find it difficult to book an appointment with your GP over the phone? Ever missed your name being called in the waiting room – or left your GP appointment none the wiser? You’re not alone.

      Despite the introduction of NHS England’s Accessible Information Standard in 2015, our research shows that too many people who are deaf or have hearing loss still aren't getting the support they need to communicate well when they visit the GP.

      Nearly two-thirds (64%) feel unclear about the information they're given, at least some of the time. Two-fifths (43%) also said that staff at their GP surgery are still calling their name out when it’s their turn to be seen.

      We’ll be using our findings to campaign for change, so that GPs improve how they communicate with people who are deaf or have hearing loss. But we need your help to spread our message far and wide.

      If you’ve experienced poor care from your GP, we’ve produced a simple tool to help you to tell your GP surgery what went wrong, the impact that had, and the changes you’d like to see. This is your way of letting them know about simple tips to make services at your GP surgery more accessible.

      click here to create a letter to send to your GP

      We’ve also produced a handy list of top-tips which you can download, print out and give to your GP practice.

      Good Practice?

      Read our new report on the experiences of people who are deaf or have hearing loss when accessing GP surgeries. You can also view our Good Practice? report in British Sign Language (BSL).

      Good Practice report in England

      NHS England's Accessible Information Standard

      Find out more about the Accessible Information Standard and download our communication card. Use this to let your GP surgery know what support you need to communicate well.

      Accessible Information Standard