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      Access to health services in Scotland

      Under the Equality Act 2010, people have the right to expect reasonable adjustments to be made if they face substantial difficulties accessing NHS services due to their deafness or hearing loss. This includes people who are Deaf or have a hearing loss.

      For example, some people find it difficult or impossible to use the telephone and may need to contact their hospital, health centre or GP in other ways. Others may need a British Sign Language (BSL) interpreter or an Electronic Notetaker in order to follow medical advice being verbally given to them.

      In June 2017 the Scottish Government introduced new Health and Social Care Standards which aim to make it easier for people who are Deaf or have hearing loss to access healthcare. 

      Between September 2017 and January 2018 we asked people who are deaf or have hearing loss to take part in our Access to Health Service survey. We have produced a short report called ‘Equal Treatment?’.