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      Access to health services in Scotland

      Under the Equality Act 2010, people have the right to expect reasonable adjustments to be made if they face substantial difficulties accessing NHS services due to their deafness or hearing loss. This includes people who are Deaf or have a hearing loss.

      For example, some people find it difficult or impossible to use the telephone and may need to contact their hospital, health centre or GP in other ways. Others may need a British Sign Language (BSL) interpreter or an Electronic Notetaker in order to follow medical advice being verbally given to them.

      In June 2017 the Scottish Government introduced new Health and Social Care Standards which aim to make it easier for people who are Deaf or have hearing loss to access healthcare. 

      We want to find out from people who are Deaf or have hearing loss across Scotland about their experiences when attending appointments at their local hospitals, health centres and GPs during the last 12 months.

      We are asking people to take part in a short survey so that we can find out more:

      Complete the survey

      If the findings of this research highlight that there is room for improvement, Action on Hearing Loss Scotland will work to influence decision-makers within NHS health boards and individual healthcare settings to ensure their services are fully accessible for people who are Deaf or have hearing loss.

      Thank you for taking part!