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Visiting Cafes, Pubs and Restaurants

Three people enjoying a coffee

Our campaigning is committed to removing the barriers in the way of people confronting deafness, tinnitus and hearing loss – so they can live the life they choose. One key area we’re focusing on is improving access to public spaces where people go to eat, drink and socialise, such as cafés, pubs and restaurants.

In this section, we outline the type of adjustments that these venues can put in place so that people who’re deaf or have hearing loss can enjoy eating and drinking out – and what you can do if a café, pub or restaurant isn’t accessible to you.

In England, Scotland and Wales, the Equality Act 2010 protects against unlawful discrimination by service providers because of your deafness or hearing loss. Those providing services to the public, including drinking and dining establishments, have a duty to make 'reasonable adjustments' so that people with disabilities are able to access their services. In Northern Ireland, this is set out in the Disability Discrimination Act, which provides similar protection.

Three friends enjoying coffee

I want to go to a cafe, pub or restaurant

What you can expect when going to a cafe, pub and restaurant, and what you can do if you experience any problems during your visit.
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Friends at a cafe

I manage a cafe, pub or restaurant

We can advise you on how to make sure your cafe, pub or restaurant is fully accessible
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