One in six people in the UK have a hearing loss – that’s 10 million potential customers. Over 50% of these have experienced difficulties accessing goods and services. Being deaf aware can encourage people to choose your business.
A staggering 83% of customers with disabilities (including hearing loss) have taken their business to a more disability confident competitor. More than 70% of hearing aid wearers tell us that having deaf aware staff would encourage them to choose one business or service over another.
As the UK’s leading provider of communication support for people with hearing loss, we
can provide your business or organisation with qualified and registered Communication
Professionals, including sign language interpreters, speech-to-text reporters, lipspeakers,
and notetakers (manual and electronic). We are ISO approved (ISO 9001:2008).
Get communication support
Deaf awareness and sign language training
With 1 in 6 people in the UK experiencing deafness or hearing loss, increasing awarenesscan really improve your customer service and help you tap into a new market. We deliver courses in deaf awareness and sign language from introductory level to accredited British
Sign Language (BSL) for the public, private and voluntary sectors.
Training for businesses
Access auditing and benchmarking
Often getting started is difficult, so we can send in our experienced Access Consultants to initially
benchmark your business against predefined quality standards. This provides a road-map to
enable your staff, policies, technologies and environmental factors to be more inclusive. Our
recommendations can set you on the way to achieving the Louder than Words™ charter mark to
show you have demonstrated a commitment to hearing loss matters.
Access auditing and benchmarking
We strive to improve the experience of customers with hearing loss by helping you to deliver
solutions across your whole business. This includes everything from awareness training for
staff, to the supply and installation of hearing loops, to organisational benchmarking with a
view to achieving the Louder than Words™ charter mark – showcasing your success.
Get out Louder than Words™ accreditation
Employee assessments and solutions
Work based assessments are designed to support employees with hearing loss, whether
starting their career or in the course of it. Our assessors provide an individual assessment
with practical advice and solutions to maximise employee and team potential.
Work based assessments
Installation and maintenance
We have over 15 years’ experience installing and maintaining hearing loop systems to the
relevant British Standard (BS EN 62489-1:2010). Whatever your environment, our engineers
offer expert site surveys to advise and create a solution just for you.
This service includes supply of quality equipment, such as fixed and portable counter loops,
room loops and infrared systems along with installation and annual maintenance contracts.
Find out about our loop installations
You can download our Access Solutions brochure (PDF 4.24mb, opens in new window) to find out more.
If you would like to speak to somebody about any of these services, please contact our Access Solutions team.
Telephone: 0333 240 5658
Textphone: 0161 276 2316