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Services and training for businesses

 Pie chart of the 7 key services provided for businesses

One in six people in the UK have a hearing loss – that’s 10 million potential customers. Over 50% of these have experienced difficulties accessing goods and services. Being deaf aware can encourage people to choose your business.

A staggering 83% of customers with disabilities (including hearing loss) have taken their business to a more disability confident competitor. More than 70% of hearing aid wearers tell us that having deaf aware staff would encourage them to choose one business or service over another. 

Communication support

As the UK’s leading provider of communication support for people with hearing loss, we can provide your business or organisation with qualified and registered Communication Professionals, including sign language interpreters, speech-to-text reporters, lipspeakers, and notetakers (manual and electronic). We are ISO approved (ISO 9001:2008).
Get communication support

Deaf awareness and sign language training

With 1 in 6 people in the UK experiencing deafness or hearing loss, increasing awarenesscan really improve your customer service and help you tap into a new market. We deliver courses in deaf awareness and sign language from introductory level to accredited British Sign Language (BSL) for the public, private and voluntary sectors.
Training for businesses

Access auditing and benchmarking

Often getting started is difficult, so we can send in our experienced Access Consultants to initially
benchmark your business against predefined quality standards. This provides a road-map to enable your staff, policies, technologies and environmental factors to be more inclusive. Our recommendations can set you on the way to achieving the Louder than Words™ charter mark to show you have demonstrated a commitment to hearing loss matters.
Access auditing and benchmarking

Customer experience

We strive to improve the experience of customers with hearing loss by helping you to deliver solutions across your whole business. This includes everything from awareness training for staff, to the supply and installation of hearing loops, to organisational benchmarking with a view to achieving the Louder than Words™ charter mark – showcasing your success.
Get out Louder than Words™ accreditation

Employee assessments and solutions

Work based assessments are designed to support employees with hearing loss, whether starting their career or in the course of it. Our assessors provide an individual assessment with practical advice and solutions to maximise employee and team potential.
Work based assessments

Installation and maintenance

We have over 15 years’ experience installing and maintaining hearing loop systems to the relevant British Standard (BS EN 62489-1:2010). Whatever your environment, our engineers offer expert site surveys to advise and create a solution just for you. This service includes supply of quality equipment, such as fixed and portable counter loops, room loops and infrared systems along with installation and annual maintenance contracts.
Find out about our loop installations

You can download our Access Solutions brochure (PDF 4.24mb, opens in new window) to find out more.

If you would like to speak to somebody about any of these services, please contact our Access Solutions team.

Telephone: 0333 240 5658
Textphone: 0161 276 2316
Email: access.solutions@hearingloss.org.uk

People taking the deaf awareness training course.

Deaf awareness and sign language training

Find out how BSL or Deaf and Disability Awareness training can help your staff make your business more accessible to people who are deaf or have a hearing loss.
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Completing an annual survey.

Employee assessments and solutions

We offer practical advice on what equipment, support and reasonable adjustments can be made to support your staff, and ensure you as an employer are taking steps towards fulfilling your obligations under the Equality Act 2010.
Find out more

Two men shaking hands after a company has met achieved our louder than words accreditation

Access auditing and benchmarking

If you are an employer, we can help your business gain nationally recognised accreditation for accessibility standards. Find out more about what we offer, including the Louder than Words™ charter mark recognising good practice.
Find out more

A group of people having a meeting using a portable hearing loop.

Loop installation and maintenance

There are ten million people living with a hearing loss in the UK. Find out how and why you should contact our technical services team to make your organisation more accessible.
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Support people with hearing loss at work

People who are deaf or have hearing loss are a significant pool of employees and customers. There are 10 million people who are deaf or have a hearing loss in the UK.
Find out more

A lady watching a BSL video online.

A buyer's guide to BSL translation for the internet

The delivery of information and services online is more prominent today than ever before. Find out what you can do to help improve accessibility online.
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