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Helping you care for people with hearing loss

Most of us lose our hearing as we get older, and this means that many people in your care will have a hearing loss.

If hearing loss goes unrecognised and unmanaged, it can severely impact a person's quality of life, leaving people feeling isolated, lonely and depressed.

Our tips are designed to help you make small adjustments that can have a profound impact on the quality of people’s lives.

1. Recognising and diagnosing hearing loss

Recognition of hearing loss can be a gradual process but there are some signs you can look out for when supporting someone.

People will often:

  • ask for sentences or words to be repeated
  • have the television or radio on very loud
  • have problems hearing while they’re using a telephone
  • fail to follow conversations when there is background noise
  • fail to react at all when you’re speaking to them.

Diagnosing hearing loss - use our hearing check

Use our free online hearing check to help identify people who have hearing loss and encourage them to take action. It is a hearing check rather than a full hearing assessment so we therefore encourage anyone who is concerned about their hearing check result to seek more detailed advice from a GP or audiologist.

Usually, if a patient has age-related hearing loss, their GP will refer them to their local audiology department for a hearing test and hearing aid assessment. For more complex problems, people are likely to be referred to an Ear, Nose and Throat specialist.

Get in touch

For further infromation about how to recognise hearing loss, please download our report A World of Silence(PDF, 859kb - opens in new window) or contact us:

Action on Hearing Loss branded speech bubbles.Information Line

Telephone: 0808 808 0123
Textphone: 0808 808 9000


You can download a free PDF viewer (opens in new window) from the Adobe website.

Next step: 2. Recording and communicating hearing loss