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      6.Why buy from us?

      Buying from a charity like us means your money helps support our wider work with people who are deaf or hard of hearing.

      You may feel overwhelmed by all the products available on this website and all the issues relating to deafness, hearing loss and tinnitus. Please don’t worry – we’re here to offer you our full support and our experienced Customer Service team can offer expert advice and provide you with the best solution. Our team has many years of experience so you know it's information you can trust.

      You’ll be amazed at how many ways our products can make life easier, safer and more enjoyable. Over 98% of customers say they benefit from our service and you can too.

      Don’t just take our word for it; many of the products on this website have reviews from customers explaining how their lives have been transformed by their new equipment.

      What makes us special

      Our position is unique. We are the only national charity with a full range of products for people who are deaf or hard of hearing, so we are an ideal source for clear, impartial advice. Buying from a charity like us also means that any surplus funds help support our wider work with people who are deaf or hard of hearing.

      28 day money back guarantee

      Everybody’s level of hearing is different, so products that may work wonderfully for some, may not work well for you. Also, there are many different types of hearing aids and they are all programmed to your specific level of hearing. So we understand that you may need to try different products before you find the ideal solution. The vast majority of our products can be returned within 28 days, as long as they are in ‘as new’ condition and returned with their original packaging. In addition, most products have a minimum warranty of one year, while some have two, three or even five year warranties.

      Free equipment may be available

      Your local social service department may provide some products free of charge so it’s worth checking with them to see what’s available. Some fire services offer free smoke alarms to people who are deaf or hard of hearing too.

      We evaluate all our products

      Our products are thoroughly tested and evaluated by our Technology department so you can be confident that you are buying a quality product that works well.

      Frequently asked questions service


      Most of the products on this website have a series of frequently asked questions and our answers to each. If you can’t find the answer you’re looking for then you can call or email us to get helpful, impartial advice.