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      5.Customer service

      Prefer to order by phone or have any questions? Contact our friendly and knowledgeable team who will help find the right product for you. Call us on 03330 144 525 (open 9am–5pm, Mon–Fri)

      If you would like to place an order, or have any questions about our products and services please do not hesitate to contact a member of our team.

      Our standards

      • Our team are fully trained in all the products available from Action on Hearing Loss Products and would be pleased to advise you of the best solution for your requirement.
      • Wherever possible we will make every effort to process your order and deliver your products to you within 8 days of your order. However delivery times quoted are estimates.
      • We offer a 28 day money back guarantee on some of our products. Customers who feel that the product they have ordered wasn't suitable can exchange it for another product or for a refund.
      • We have a dedicated team of advisors handling the return and repair of equipment and are pleased to be able to process most of these within 14 days of our receipt.
      • We will attempt to answer your call straight away. We do attempt to respond to emails and faxes within two days of receipt.

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