This ‘Y’ training lead is ideal for telephone training and monitoring calls, allowing two people to hear the same call at the same time. A supervisor can listen into calls while training a member of staff and a rocker switch lets them take over the call if necessary. The training lead has an in-line mute switch so you can confer with colleagues mid conversation without the caller hearing. Plus, Quick Disconnect (QD) capability allows the headsets to detach from the phone without losing the call. It’s compatible with the JPL-HAC 2 binaural headset, JPL-HAC 1 monaural headset and Plantronics QD corded headsets.
Key benefits
Please note
Also available
This Y’ training lead is an essential training aid that will enhance call-handling effectiveness. It allows a supervisor to monitor calls during training and coaching sessions, and a rocker switch lets them take over the call if necessary. It’s compatible with the JPL-HAC 2 binaural headset, JPL-HAC 1 monaural headset and Plantronics QD corded headsets
The training lead has an in-line mute switch so you can confer with colleagues mid conversation without caller hearing. Plus, Quick Disconnect (QD) capability allows the headsets to detach from the phone without losing the call.
The training lead has a connection cable at one end that plugs into a compatible bottom cable (not supplied). The bottom cable then connects to the headset output on the phone. The other end of the training lead has two QD connectors for the agent’s and supervisor’s headsets.
Key benefits
Features
In the box