Y Training Lead PLX QD

This ‘Y’ training lead is ideal for telephone training and monitoring calls, allowing two people to hear the same call at the same time. A supervisor can listen into calls while training a member of staff and a rocker switch lets them take over the call if necessary. The training lead has an in-line mute switch so you can confer with colleagues mid conversation without the caller hearing. Plus, Quick Disconnect (QD) capability allows the headsets to detach from the phone without losing the call. It’s compatible with the JPL-HAC 2 binaural headset, JPL-HAC 1 monaural headset and Plantronics QD corded headsets.

Key benefits

• Ideal for training sales and call centre staff
• Supervisor can take control of the call if necessary
• Speak to colleagues mid conversation without caller hearing thanks to the in-line mute switch
• Compatible with all JPC and Plantronics QD corded headsets
• Detach the headsets from the phone without losing the call thanks to the Quick Disconnect (QD) feature.

Please note

• This cable requires a second compatible bottom lead to connect the ‘Y’ training lead to the phone, making it compatible with all phone systems – for example the JPL Smart Geni / PLX QD bottom cable.

Also available

• JPL-HAC 1 monaural headset
• JPL-HAC 2 binaural headset
• JPL companion digital telephone amplifier
• JPL Smart Geni / PLX QD bottom cable

This Y’ training lead is an essential training aid that will enhance call-handling effectiveness. It allows a supervisor to monitor calls during training and coaching sessions, and a rocker switch lets them take over the call if necessary. It’s compatible with the JPL-HAC 2 binaural headset, JPL-HAC 1 monaural headset and Plantronics QD corded headsets

The training lead has an in-line mute switch so you can confer with colleagues mid conversation without caller hearing. Plus, Quick Disconnect (QD) capability allows the headsets to detach from the phone without losing the call.

The training lead has a connection cable at one end that plugs into a compatible bottom cable (not supplied). The bottom cable then connects to the headset output on the phone. The other end of the training lead has two QD connectors for the agent’s and supervisor’s headsets.

Key benefits

• Ideal for training sales and call centre staff
• Supervisor can take control of the call if necessary
• Speak to colleagues mid conversation without caller hearing thanks to the in-line mute switch
• Compatible with all JPC and Plantronics QD corded headsets
• Detach the headsets from the phone without losing the call thanks to the Quick Disconnect (QD) feature.