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      Major survey shows importance of inclusive culture

      With 54% of respondents choosing not to disclose their deafness or hearing loss to their employer, results of our new survey show that an open culture is essential in organisations that value inclusivity.

      Working for change survey results

      With five million people of working age with hearing loss, and the figure set to increase with the rising retirement age, all employers should have hearing loss on their agenda. However, our major new survey of more than 1,000 people with deafness and hearing loss shows there is still a gulf between the vision of an inclusive workplace that many businesses aspire to, and the reality.

      But it doesn’t need to be this way. Through exploring real-life experiences in the workplace, our survey findings reveal some positive changes employers can make to support staff in reaching their full potential.

      Employees with hearing loss fear being open about their disability

      Often referred to as a ‘hidden’ disability, it may not be obvious that someone has a hearing loss and people may make a conscious choice not to disclose it to others, particularly in the workplace. Our findings demonstrate that this choice is often linked to a fear of how colleagues and managers will treat them and judge their ability to do the job.

      “I really worried that people would only see my hearing loss and not see me as a professional to be taken seriously.”

      Over half of respondents (54%) said they hadn’t told an employer about their hearing loss. Nearly nine in ten of this group (87%) said they’d avoided telling colleagues, while six in ten (62%) had delayed telling managers. Some of the main reasons for not disclosing hearing loss included:

      • concern over how competent others would think they were because of their hearing loss (60%)
      • perception that workplace adjustments were unlikely to be made (42%)
      • concern that they would be treated unfairly at work (33%)


      Almost a fifth of respondents (18%) hid their hearing loss, as they thought they might lose their job. Shockingly, a number of our respondents said they’d been told by an employer that they would be better off not continuing to work (18%), while others had felt pressured into reducing their working hours (12%).

      Creating an open environment

      Being aware of, and meeting, an employee’s needs is essential in supporting them to thrive in the workplace. Organisations that have successfully supported staff have done so by creating an open and informed culture in which both employers and employees feel comfortable about discussing disability.

       

       “They reassured me that I was worth the bother and that my employer wouldn’t mind making an effort for me.”

       

      Wessex Water, for example, (featured in our mythbusting guide) runs annual equality training for all recruiting managers. They’re encouraged to have open conversations with staff about their needs, which leads to discussion about what equipment is available, and any adjustments required.

      The price of poor management

      Having to hide hearing loss, not having a supportive manager, or not facilitating appropriate adjustments can have a significant impact on day-to-day experiences at work. 

      One of the most worrying findings from our survey was that eight in ten of our respondents (79%) said they’d felt stressed at work because of their deafness or hearing loss. And that’s not all; two-thirds (65%) reported feeling isolated and just under half (47%) reported feeling lonely at work because of hearing loss.

      “I feel excluded from office chat and often can’t follow at meetings – my colleagues don’t include me.”

      For some people, the impact of dealing with such feelings may become too much: over half of our respondents said they’d retired early because of hearing loss (56%). This means that employers are potentially losing out on valuable skills and committed staff – much sooner than they might need to.

      Improving deaf awareness

      Communication is a central part of both the informal and formal elements of work, whether it’s catching up on office chat at the water cooler or taking part in meetings – and being left out contributes to the isolation and stress felt by employees. Increasing awareness and understanding of hearing loss among the workforce, whether it’s sharing communications tips or running deaf awareness training for staff, can help your employees with hearing loss feel fully included.

      Explore our website for more advice on supporting employees with deafness and hearing loss or to get your organisation involved in Deaf Awareness Week in May 2018.

      Read our full survey results and methodology via the download link below.

      Do you want to see workplaces become more inclusive Follow our Hearing Loss at Work LinkedIn page, for news, tips and resources to help people with hearing loss and their employers in the workplace.

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      Recent Posts

      EE partnership brings unbeatable packages

      For the first time ever, selected mobile phones with EE Pay As You Go plans, tailored for people who are deaf or have hearing loss, are available from Action on Hearing Loss.

      By: Brian Burns
      17 October 2018

      REGAIN update on the progress so far and a further opportunity for people with hearing loss to take part in the trial

      A team of researchers and clinicians at UCL’s Ear Institute and the Royal National Throat Nose and Ear Hospital are delighted to announce that the REGAIN trial is approaching its first anniversary and are continuing to recruit people with hearing loss to participate in a ground breaking clinical trial to test the safety and efficacy of a new drug that aims to treat sensorineural hearing loss. The criteria for eligibility to participate in the trial has recently been broadened to include participants with hearing loss of up to 20 years duration (see below for further information).

      By: REGAIN
      16 October 2018

      Preventing hearing loss: the search for treatments

      Medicines like aminoglycoside antibiotics or cisplatin are used to combat life-threatening infections and cancer, respectively, but their use may come at the price of someone’s hearing. Several treatments to prevent the loss of hearing caused by these medicines are currently being developed. Our Translational Research Manager, Dr Carina Santos, tells us more.

      By: Dr Carina Santos
      12 October 2018

      Shining a light on the cochlea

      We fund research across the globe into treatments for hearing loss and tinnitus. One of our newest projects, at the Bionics Institute in Australia, is investigating if we can improve how well cochlear implants work using light.

      By: Dr Tracey Pollard
      11 October 2018

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      We're really proud of everyone who's a part of Action on Hearing Loss, and hope you'll feel inspired to become a part of our community.​

      We campaign for changes that make life better for people who are confronting deafness, tinnitus and hearing loss.

      Our ears are our organs of hearing and balance. They have three parts: the outer, middle and inner ear.