In the UK, more than 11 million people live with some form of hearing loss. Many of them prefer instant messaging, video calls and social media apps to phone calls. With most of the mobile plans currently available, they routinely end up paying for minutes they never use.
That’s why Action on Hearing Loss has teamed up with EE, the UK’s largest mobile operator, to offer plans that include a choice of four mobile phones, with fewer minutes but more data, unlimited texts, £10 or £15 credit and all the usual benefits of an EE package (see link below for full details).
Best customer service
For people who are deaf or have hearing loss, however, there’s more to an excellent package than data, texts and coverage.
To make sure they get the best customer service, Action on Hearing Loss has also worked with EE to assess its call centres and develop best practice to include the Next Generation Text relay service and a British Sign Language (BSL) interpreting service.
EE customers with a disability can receive additional support from EE’s dedicated Customer Disability Team, who have received wide-ranging specialist training.
EE was also the first network to launch Enhanced High Definition Voice, which allows anyone with a compatible device to enjoy improved sound quality during phone calls.
And it won’t necessarily end there.
James Rowe, Technology and Enterprise Executive Director at Action on Hearing Loss, says: “We have been working very closely with EE and their excellent Customer Disability Team for the past few months and look forward to further developing our partnership so that people with deafness and hearing loss can continue to benefit from all the latest mobile and assistive technology.
We’ll keep you posted.
In the meantime, if you like the sound of a great-value EE data package for people who are deaf or have hearing loss, and a 4G smartphone that thinks and acts like you, the award-winning Doro 8040 is a smart choice.
The newest Doro smartphone available from Action on Hearing Loss - the Doro 8040 - is hearing aid compatible, has a loud and clear ringer (up to 83dB), vibration ringer and handset volume boost, as well as a whole host of other useful features.
Find out more
For full details about the best EE Pay As You Go package for you, or a loved one visit our webshop or contact the Customer Services team:
Telephone 03330 144 525
Textphone 03330 144 530
Lines are open Monday to Friday, 8.30am to 5.30pm.
We’re the only UK charity with a full range of products for people living with deafness, hearing loss and tinnitus, so we’re the ideal source of impartial advice. And every purchase means that you’re helping fund research to cure hearing loss within a generation.