1. We sell top-quality products
As experts in deafness, hearing loss and tinnitus, we’ve everything you need to live life to the full. We’re passionate about offering high-quality products that provide excellent value for money. Think of us as your one-stop shop for assistive products and technology, from amplified phones to flashing doorbells. We’ve a solution for every situation whatever your level of hearing loss, or if you simply want to protect your hearing.
2. We're here to help
We know that, sometimes, you need to talk to someone who understands your hearing needs and can recommend the best product for you. Our friendly Customer Services team is here to offer impartial advice from Monday to Friday, 8.30am to 5.30pm. Or, if you’ve already made a purchase and have any questions, please get in touch. We can easily explain where the batteries go or how to switch a product on – we’re used to answering all sorts of questions from the straightforward to the complicated!
3. No quibble money-back guarantee
Everyone’s level of hearing loss is different, so products that work well for some people may not work as well for you. That’s why the majority of our products have a 28-day money-back guarantee. We understand that you might need to try different products before finding the perfect solution. Shop with confidence knowing we’ve got you covered.
4. Buy VAT-free if you have hearing loss
A large number of our products are VAT exempt for people who are deaf or have hearing loss. Just tell us at checkout if you’re eligible and we’ll deduct the VAT. It’s as simple as that.
5. Your purchase helps fund our vital work
We’re the UK’s largest charity for people confronting deafness, tinnitus and hearing loss. Every purchase means that you’re supporting our vital work and helping fund research to cure hearing loss within a generation.
Browse our life-changing assistive products by visiting our online shop.