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      Find out more about working with an STTR – whether you have hearing loss yourself, or are looking to book the service for someone else.

      Who are speech-to-text reporters (STTRs)?

      STTRs help people who are deaf or have hearing loss to access audio information via a laptop or large screen. The reporter types a verbatim (word for word) account of what is being said and the information appears on screen in real time for users to read.

      How does speech-to-text reporting work?

      STTRs have a special keyboard to type every word that is spoken phonetically (how the word sounds rather than how it’s spelt). The phonetic version is then instantly ‘converted’ back into English and then appears on the computer or projected screen.

      The resulting text is usually spelt about 95% correctly with the remaining words spelt roughly how they sound.

      Who benefits from speech-to-text reporting?

      Speech-to-text reporting is suitable for people who are comfortable reading English, often at high speed and sometimes for up to a couple of hours at a time.

      At large events, information can be projected onto a big screen or several smaller screens around the room.

      For more information, see our factsheet; working with a speech-to-text reporter.

      Booking an STTR

      You will normally only need one STTR, but if the event is longer than a few hours, mention this when you make a booking. STTRs should have regular breaks.

      Remember that there must be a table and access to an electrical socket for the speech-to-text reporting equipment.

      STTRs are regulated by the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD). Registered STTRs must respect confidentiality and stay completely impartial.

      Find out how to book communication support, or contact us for more information on

      Telephone : 0845 685 8000
      Text Relay : 18001 0845 685 8000
      SMS : 07537 410 086