Our policy statements cover a wide range of services including broadcasting and telecommunications.
Access to TV for people with hearing loss is vastly improving. However, there are still many programmes that remain inaccessible due to a lack of, or poor quality, subtitles or signed interpretation, or inaudible speech, particularly with video on demand services. This shouldn't be the case.
People with hearing loss are often excluded, or face barriers, when accessing services. Simple changes can help make a service more accessible – for example, providing a range of contact methods, ensuring staff are deaf aware, or using equipment such as induction loops or infrared systems.
In order to participate effectively in certain situations, people with hearing loss may require communication support, such as sign language interpreters, lipspeakers, notetakers or speech to text reporters. This statement outlines some of the issues people face accessing this support.
People with hearing loss are unable to access many programmes broadcast on the radio. This statement highlights issues around background noise and the use of assistive listening devices, such as loop systems.
People with hearing loss must have equal access to the telephone network. We welcome improvements but we believe further investment in technology would help develop a more equivalent text relay service. We also think subsidised access to a video relay service (VRS) must be available for sign
People with hearing loss are often excluded from theatre shows due to a lack of subtitling, sign language interpretation or a lack of (or not working) loop and infrared systems.