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      How we produce our information

      We are the largest UK charity providing information on deafness, hearing loss and tinnitus. We’re committed to producing high-quality information on these and related topics.

      Information standard

      Wherever you see the Information Standard quality mark, you’ll know the processes we’ve used to produce the information you’re reading have been checked by an Information Standard auditor.

      What is the Information Standard?

      The Information Standard is a certification scheme run by NHS England for organisations that produce evidence-based health and social care information for the public. The certificate and quality mark are only awarded to organisations that follow stringent procedures to produce their information.

      We’ve had to provide evidence that we meet the scheme's strict criteria. For example, we’ve shown that:

      • we use the best evidence sources available and these are checked by qualified experts
      • we know our audiences and involve them in production of our information
      • our information is impartial, well-researched and appropriately designed.

      Only organisations producing health and/or care information for the public in England, such as hospitals and charities, can apply for certification.

      What is health and care information?

      It’s information designed to help you, your family or someone you know, learn about health, disability or social care issues. Broadly speaking, it is information that:

      • is scheduled for regular expert review
      • remains balanced so as not to promote a specific issue, campaign, product, service or agenda
      • gives the reader enough information to understand their condition, problem or issue
      • clearly signposts readers to a variety of organisations so they can make informed choices.

      You can find our health and care information within our leaflets and factsheets section.

      The following user-generated information is excluded from the scope of certification: weblogs, forums and personal experience pages – except where personal experience pages have been produced through a systematic process of validation.

      The Information Standard’s member logo

      Action on Hearing Loss shall hold responsibility for the accuracy of the information it publishes and neither the scheme operator nor the scheme owner shall have any responsibility whatsoever for costs, losses or direct or indirect damages or costs arising from inaccuracy of information or omissions in information published on the website on behalf of Action on Hearing Loss.

      For more information

      For more information on the Information Standard you can visit their website.