Their trains carry 90 million passengers every year on high speed, commuter, regional and branch line services to stations on routes to London, Bristol, South Wales, the West Country, the Cotswolds and large parts of Southern England. As a customer service organisation, First Great Western wanted to improve its communication with people who are deaf.
Action on Hearing Loss’ Senior Trainer, Tanvir Ahmed, provided several sessions in Start to Sign training with First Great Western staff and was very impressed with their enthusiasm. "The delegates were bright and picked up signs very quickly. They were enthusiastic and hard working throughout – ideal students for any teacher!"
John Blacker, Mobility and Inclusion Manager at First Great Western, commented: “Staff members who used the skills acquired from the Start to Sign training to communicate with deaf people were very positive about the outcome – and have definitely received a positive response."
After the training, staff found their confidence in communicating with deaf people had improved significantly and are now getting as much practise as possible by signing to each other.
John added, “Without exception, everyone enjoyed the training and are getting in as much practise as possible. My advice to any other organisation thinking of having Start to Sign training would be to go for it, especially judging by the reaction of our course attendees!”
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At Action on Hearing Loss, we have years of experience in awarding accreditations, assessments for businesses and providing tailored training to organisations of all sizes.
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