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      Important Privacy Information

      We want to make sure you are fully aware of how we use the personal information we hold about you, please find all the important information below, including how to contact us with any concerns or queries you may have.

      Why and how we process your personal information?

      We shall hold the personal information (such as your name, address, email address or telephone number) that you provide to us when you place or cancel an order.  We will only use your personal information for the following reasons:

      • To send order(s) to you, or another delivery address, as per your contract with us.

      • To cancel your order(s), at your request, as per your legal rights

      • Where you have placed an order for product(s) we may send you future editions of the Product Catalogue and/or carefully selected information about related products and services via post, email or telephone.We use your personal information for this purpose as we believe we have a legitimate interest to do so as you have expressed an interest in our products. To find out about what we mean by legitimate interest please visit this webpage: https://www.actiononhearingloss.org.uk/help/privacy/legitimate-interest/ 

      • We will only share your details with companies we appoint to provide services to you on our behalf (such as processing certain financial transactions and delivering products to you), but always on the understanding that they keep your personal information confidential and secure and that it is used only for those purposes.

      • We will securely store your Personal Information for 6 years from the date of purchase in order to fulfil or cancel your order, at which point it will be securely destroyed.If you are continuing to receive our communications after the 6 year period we will securely store your information whilst you continue to receive our communications, and if you request to stop hearing from us we will only keep the details we need to make sure we honour your request ongoing.

      • You have the right to object to or change how we use your personal information, and if you wish to do so, please contact us via the contact details below

      Contact us:
      Telephone – 03330 144 525
      Textphone – 0330 144 530
      Text relay – 18001 03330 144 525
      Email – solutions@hearingloss.org.uk

      For further information about how we protect your personal information and your rights, find out more in our privacy policy here: https://www.actiononhearingloss.org.uk/help/privacy/

      VAT exemption - Important Privacy Information

      We want to make sure you are fully aware of how we use the personal information we hold about you, please find all the important information below, including how to contact us with any concerns or queries you may have. 

      Why and how we process your personal information?

      If you provide us with VAT exemption information, we will store and process your personal information to supply you with zero rated products as you have consented for us to do so.  

      We will securely store your Personal Information for 6 years from the date of purchase, at which point it will be securely destroyed. 

      You have the right to withdraw consent to this processing, before we dispatch your order, by contacting us using the details below. Please note we may have to share your completed VAT exemption form with HMRC if requested to do so.  

      Contact us: 

      Telephone – 03330 144 525
      Textphone – 0330 144 530
      Text relay – 18001 03330 144 525
      Email – solutions@hearingloss.org.uk

      For further information about how we protect your personal information and your rights, find out more in our privacy policy here: https://www.actiononhearingloss.org.uk/help/privacy/