People with hearing loss often find it difficult to communicate with health professionals, and some avoid healthcare settings altogether because they expect difficulties. Even booking a GP appointment can be a challenge, and people with hearing loss often leave appointments unclear about their condition and medical instructions. In many cases, hospitals overlook their responsibility to provide communication support to those with hearing loss and fail to provide interpreters for British Sign Language (BSL) users.
There is a huge amount of work to do to change this. We are starting by focussing on access to fully qualified and trained Sign Language Interpreters for BSL users through a partnership campaign called Our Health in Your Hands.