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Access to healthcare

Professional trying toget the attention of a hearing aid wearer from behind

People with hearing loss often find it difficult to communicate with health professionals, and some avoid healthcare settings altogether because they expect difficulties. Even booking a GP appointment can be a challenge, and people with hearing loss often leave appointments unclear about their condition and medical instructions. In many cases, hospitals overlook their responsibility to provide communication support to those with hearing loss and fail to provide interpreters for British Sign Language (BSL) users.

There is a huge amount of work to do to change this. We are starting by focussing on access to fully qualified and trained Sign Language Interpreters for BSL users through a partnership campaign called Our Health in Your Hands.

GP support for patients who are deaf or have a hearing loss

On the record: getting your communication needs met

We’re calling on government, NHS organisations, GPs and other NHS services to take action to meet the requirements of Equality legislation – and standards for accessible information and communication.
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Our Health in Your Hands campaign logo

Our Health in Your Hands

Are you a BSL user? The Our Health in Your Hands campaign provides materials to help you overcome poor access to interpreters.
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Two men writing a letter together

How to complain to a healthcare service

Have you faced difficulties contacting your GP surgery? Is their loop always broken? Make your complaint count with our tips for people with hearing loss.
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Real life stories

What do Henry, Jenny, Ann and Martyn all have in common? They are all deaf or have hearing loss and have had negative experiences with health providers.
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