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Access to everyday services

Improving access for people with hearing loss

Gentleman receiving information from a lady at the reception in a council

Popping out to the shops, managing your money at the bank or using public services should be simple, but for the two million hearing aid users in the UK, even the basics can pose an unnecessary challenge.

Simple equipment such as hearing loops, which amplify speech over noise, should be working to help hearing aid users to communicate. But many places are failing to get the basics right. Hearing loops are often absent, switched off, uncharged or left in a drawer, and staff can rarely offer help.

Have you experienced a problem accessing a loop system in your local bank, GP surgery, theatre or town hall? Here you will find lots of information to help you to make a complaint and encourage services to improve their access for people who are deaf or have a hearing loss.

We also have an online forum where you can let others with hearing loss know about your experiences of accessing services.

Two men writing a letter together

How to write a complaint

Use our sample letter guidelines, policy statements and information about the Equality Act to write a compelling complaint letter to a service.
Find out more

Lady speaking to a staff member in a bank, with a hearing loop symbol on display

Information leaflets for service providers

If your local service needs some tips on becoming more accessible, our resources can point them in the right direction.
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Make a difference in your local area

Do you constantly come across poor loop provision or a lack of deaf awareness in your local town and want to do something about it? We have produced some resources to help you to campaign for a better service.
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