This page was last updated on 26 March 2020
This page was last updated on 26 March 2020
In the latest guidance from government and health authorities, the Prime Minister has said that everyone in the UK should avoid non-essential travel and contact with others. Given this guidance so far as is practical, we will continue to operate and prioritise the following:
We are working on plans to deliver as many services via phone and video conferencing as we can and will be providing further information as soon as possible. In the meantime, please call our Infoline for information on a specific service or email your local community support officer for more information. We will publish contact details for these services on our website in the next few days.
A complete list of all our services with up-to-date contact details can be found in this spreadsheet.
Our national Information Line will be open as usual between 9-5pm Monday-Friday, where possible. Please note we are adapting this service to be home-based and therefore may have limited staff at times and may be slower to respond than normal. You are also able to access our service by pressing 1 to leave a voicemail message and we will respond to your enquiry as soon as possible. Alternatively, please send us an email to firstname.lastname@example.org, or message us on Facebook or Twitter and we will respond to your enquiry as soon as possible. To contact the Information Line, please contact our Freephone number on 0808 808 0123, textphone 0808 808 9000 and our Tinnitus Helpline on 0808 808 6666. You can also access our Live Chat facility here: https://direct.lc.chat/10316797/
For our supporters whose first language is BSL (British Sign Language), a BSL translation of the guidance published by Public Health England is available from SignHealth. If you have any concerns that you may have developed symptoms and need to make contact with a healthcare professional, please get in touch with the following bodies in the first instance using the following:
Due to COVID-19, the Virgin Money London Marathon has been postponed until Sunday 4 October. We want to thank all our amazing runners and supporters for their dedication and guarantee that all places are confirmed for the revised date. We know what a huge commitment it is for you to train and fundraise for these events and we will be issuing further guidance and support as soon as it's clear how to proceed with the revised arrangements.
You can read the full London Marathon Events announcement statement here:
If you have any queries or concerns, please don’t hesitate to contact our Challenge Events team.
If you or your team are involved in organising any future fundraising events for Action on Hearing Loss, you will now need to review these plans and risk assessments given this new guidance. Please speak to your local fundraising team if you have any queries or concerns.
We know that people who are deaf or have hearing loss may have specific problems in accessing healthcare and other public services at this time. Through our policy and campaigning work, we have built strong relationships with government and parliamentarians and will be using these over the coming weeks to highlight specific barriers you face and ask that the services you rely on remain as accessible as possible.
These are unprecedented times. The increased isolation which we are all facing will inevitably affect many people’s wellbeing and mental health. We know that people who are deaf or have hearing loss and tinnitus are at even greater risk of further isolation due to stricter social distancing measures. We are doing everything we can, as a charity, to find new ways of connecting with, supporting and informing our communities. If you, or anyone you know needs help during this difficult time, please do encourage them to contact us for support.
The Government's Coronavirus (COVID-19) webpage is frequently updated as things develop, so please check it regularly at www.gov.uk/coronavirus
We have published our coronavirus policy statement for other organisations, parliamentarians, government officials and health professionals. It provides an overview of the key issues affecting people who are deaf or have hearing loss in the context of the UK’s coronavirus response. It also sets out Action on Hearing Loss’ recommendations for action.
Follow these tips to help you meet the communication needs of patients who are deaf or have hearing loss during the coronavirus pandemic. See our communication tips.
We know that our role serving customers and the community during this time is a critical one, and we want to make sure our customers are able to get the items they need, when they need them.
As coronavirus has spread, we have seen an increase in people shopping online. This has had an impact on how we serve our customers, but we are working closely with all our suppliers, as far as we can, to try to make sure products are available and can be delivered as quickly as they can be. We will continue to update you regularly on our shop page, specifically with regard to availability and delivery times.
At this present time, we are unfortunately unable to accept any returned items. If you wish to let us know that you would like to return a product, please either send an email to email@example.com or call or leave a voice message on our Customer Services phone line 0333 014 4525 and our team will be happy to assist you.