You are here:

Contact us in Wales

Action on Hearing Loss Cymru has a number of offices. Please select your office or region below for contact information:

For general information about services contact the action on Hearing Loss Information Line:

Telephone: 0808 808 0123 (freephone)
Textphone: 0808 808 9000 (freephone)
Fax: 020 7296 8199



Ground Floor, Anchor Court (North)

Keen Road


CF24 5JW

Telephone: 02920 333 034

Textphone: 02920 333 036


Video conferencing, Skype or FaceTime calls can be arranged by emailing 

Map of our Wales office

Directions to our Wales office (pdf)


Richard Williams


Shelley Twose

Management Assistant

Katie Chappelle

Communications and Campaigns Manager

Rebecca Woolley

Head of Services

Chris Lazo

Wales Local Services manager

Paul Chappell

Volunteering and Information Services Manager

Aziz Miah

Operations Coordinator

Phillipa Capron

Live Well with Hearing Loss Administrator

Helen Pugh

Live Well with Hearing Loss Coordinator

Anna Elliott

Live Well with Hearing Loss Service Manager

Jeni Bone

Information Engagement Coordinator

Marcus Haines

Volunteering Administrator

Lee Bateman

Digital Skills Officer

Audrey Whyte

Employment Services Manager

Matt Skinner

Employment Advisor

Ruth Nortey

Sensory Engagement Officer

Martin Griffiths

Hear to Meet Coordinator

Jonathan Stubbs

Fundraising Executive

Llyr Wilson-Price

Communications & Campaigns Officer

Kathryn Dupont

Hear to Meet Facilitator

Laura Lees

Hear to Meet Facilitator

Action on Hearing Loss Cymru,

77 Conway Road

Colwyn Bay


LL29 7LN



Ffon / Telephone: 01492 532 066

Minicom: 01492 532 066

Ffacs / Fax: 01492 532 066

Ebost / Email: /


Stephanie Johnson


Information Co-ordinator



Colin Evans


Fundraising Executive



If you need an interpreter in an emergency, for example to communicate with police or medical staff, and the office is closed, please call us on the following emergency number:

Telephone/textphone: 01253 596267