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      Cardiff organisations awarded for being deaf friendly

      A number of Cardiff-based businesses have been rewarded for being accessible to deaf people.

      07 June 2018

      The organisations were all named as winners at Action on Hearing Loss Cymru’s Excellence Wales Awards for their work, such as training staff in deaf-awareness and using equipment to help people with hearing loss. 

      University Dental Hospital, which is based at the University Hospital of Wales, were the big winners on the day, walking away with two prizes. They secured the People’s Choice Award, which is sponsored by Western Power Distribution and voted for by the public. An independent judging panel, made up of people who are deaf or have hearing loss, also awarded them an Excellence in Health Award.

      Llandough Pulmonary Rehab Centre, Sherman Theatre, arts and culture social enterprise Get the Chance and Western Power Distribution were also presented with awards by the judging panel for their efforts to create a deaf-friendly Wales. 

      The charity’s annual awards recognise businesses that take steps to make their services accessible to the 575,500 people in Wales who are deaf or have hearing loss. 

      Speaking at the ceremony, Eira Yassien from Cardiff and Vale Dental Clinical Board said, “Being able to communicate with deaf people when they’re receiving medical treatment is incredibly important. We know that it has made a difference for both staff and patients so we’re delighted to have won these awards.

      “We really do recognise the importance of ensuring that we are accessible to everyone and we’re looking to continuing to improve our service in the years to come.” 

      Rebecca Woolley, Director of Action on Hearing Loss Cymru, said, “The judging panel had the difficult job of deciding the winners from an impressive shortlist, but I think they have done a fantastic job. All our winners prove that simple changes can make the lives of people with hearing loss more manageable on a day-to-day basis.

      “I hope that organisations across Wales are inspired by our winners and start thinking about the simple changes they can make to ensure their services are accessible to the one-in-six people who are deaf or have hearing loss.”

      The Excellence Awards were established by Action on Hearing Loss Cymru in 2015 to recognise businesses and organisations that take steps to support the one-in-six people in Wales who have varying degrees of hearing loss. 

      The awards were held at Cardiff’s St David’s Hotel on 4 May, presented by ITV Wales News reporter Megan Boot. 

      The full list of winners was:

      Service Excellence Award 
      Winner: Western Power Distribution

      Excellence in Health Award (over 30 employees)
      Winner: Dental Clinical Board, Cardiff and Vale University Health Board

      Excellence in Health Award (under 30 employees)
      Winner: Llandough Pulmonary Rehab Centre, Cardiff and Vale University Health Board

      Excellence in Arts and Entertainment Award (over 30 employees)
      Winner: Sherman Theatre, Cardiff

      Excellence in Arts and Entertainment Award (under 30 employees)
      Winner: Get the Chance

      People’s Choice Award sponsored by Western Power Distribution
      Winner: Dental Clinical Board, Cardiff and Vale University Health Board


      Contact for media enquiries:
      Llŷr Wilson-Price, Communications and Campaigns Officer, Action on Hearing Loss Cymru, 02920 333034, llyr.wilson-price@hearingloss.org.uk

       

      Simple communication tips when speaking to someone with hearing loss:

      • do not speak too quickly and ensure that the person you are conversing with can see your face clearly to aid their lip-reading
      • make sure that any loop system is working and switched on for any customers with hearing aids
      • if you are using communication support, always remember to talk directly to the person you are communicating with, not the interpreter
      • find a suitable place to talk, with good lighting and away from noise and distractions


      Notes to editors

      • Action on Hearing Loss Cymru is the Wales arm of Action on Hearing Loss, formerly the RNID
      • our staff and volunteers provide specialist care and support services for deaf people with additional needs and community health services to assist people to manage their hearing loss
      • Action on Hearing Loss invests more than £1.5million into research each year and our biomedical team are working to find a cure for hearing loss within a generation
      • for more information visit www.actiononhearingloss.org.uk/wales.
      Excellence Wales Awards 2018 winners