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      How we support you in Wales

      Following Government guidance, Action on Hearing Loss services are suspended and offices closed, until further notice. All staff are working from home and your email will be received by the recipient, but please bear with us as response may be delayed, due to current circumstances. 

      If you have an emergency , please call the Information Line on telephone number 0808 808 0123, text phone on 0808 808 9000 or by SMS on 0780 0000 360. Alternatively, you can email Thank you

      Our services enable people in Wales who are confronting deafness, tinnitus and hearing loss to take control of their lives and remove the barriers in their way.

      These services include information for people who are deaf or have hearing loss and their loved ones, specialist employment support, home visits for people struggling with a hearing loss, community-based hearing aid clinics, outreach support for people who are deaf with additional needs, online skills training and more.

      View this page in Welsh

      Contact us



      Many people regularly have an eye test but never think about their ear health, despite statistics showing that 50% of people over 50 have hearing loss. Action on Hearing Loss Cymru is offering a free hearing check service at community events, information days and workplaces across Wales.

      If you live in Wales and you are affected by hearing loss, we can provide information to help you.

      If you live in Powys and are experiencing difficulties getting used to your new hearing aids, our Hear to Help service run by volunteers, can show you how to get the best out of them.

      If you have hearing loss, our Care and Support team can support you to live as independently as possible within your local community.

      Whether you have hearing loss yourself or an organisation that wants to improve how you communicate with people who have hearing loss, we provide a wide range of communication support services.

      Having access to technology and the internet enables you to stay connected to your friends and family as well as keep up with what's on in your area.

      If you have hearing loss and live in Wales, find out how the Cross-party Group on Deaf Issues is promoting equality for people with hearing loss including equal access to government activities.

      We support people confronting hearing loss and tinnitus via community activities and home visits; enabling them to find solutions to help them live independently and feel happier.

      If you have hearing loss and you're currently claiming Employment Support Allowance or Jobseeker's Allowance and are actively looking for work, you could get help from our specialist Employment service.

      Hospital Hearing Friends supports people who are deaf or have hearing loss and are in hospital in South East Wales.

      We teamed up with RNIB Cymru in a project to find out more about the personal experiences of people who are deaf, blind or deafblind when they attempt to access three public services. Read their stories and best practice guides to support people with sensory loss.

      Are you an older veteran living with hearing loss or tinnitus? We can offer practical support and information to help.