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      Updated 1 Jan 2013
      Health care
      Download publication (PDF, 531.89KB)

      A report into the experiences of people with hearing loss when accessing healthcare.

      It is vital that people with hearing loss have the same level of access to healthcare as other people.

      We conducted a survey of more than 600 people with different levels of hearing loss about their experiences when accessing healthcare, including contacting their GP surgery, consultations with medical staff and access to pharmacies.

      The report addresses a severe lack of deaf awareness among GPs. It found that patients who felt unclear after a consultation attributed the misunderstandings to their GP not facing them (64%) and not always speaking clearly (57%).

      Our recommendations

      The Equality Act 2010 and the Disability Discrimination Act 1995 provide a clear and legal foundation for providing access to healthcare for people with hearing loss.

      However, our findings suggest that people with hearing loss are facing challenges when trying to access healthcare.

      Health sectors across the UK should:

      • meet their legal obligations to ensure their healthcare services are fully accessible to patients with hearing loss
      • meet their public sector equality duties by promoting equality of opportunity for people with hearing loss.
      Download publication (PDF, 531.89KB)