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Accessible Communications Policy

From 1st August 2016, all providers of NHS care and publicly funded adult social care in England must meet the legal requirements of the Accessible Information Standard.

The Standard sets out a clear five-step process to make sure people with disabilities and sensory loss get the support they need to contact services when they need to, communicate well during appointments and understand the information they are given.

Action on Hearing Loss supports the aims of the Standard and has been heavily involved in its development through NHS England’s Accessible Information Advisory Group. You can find out more about our campaigning around the Standard here.

This policy sets out how Action on Hearing Loss will meet the requirements of the Accessible Information Standard.

It provides information on what steps Action on Hearing Loss will take to ensure:
  1. There is a consistent approach to the identification of the communication and information needs of the people we support
  2. Information on communication and information needs are recorded in a clear and consistent way
  3. Records of information and communications needs are highly visible or linked to an electronic alert to ensure our staff know how take action.
  4. Records of communication and information needs are shared as part of existing data-sharing processes and/or routine part of referral, discharge and handover processes with other services.
  5. Individuals receive information in an accessible format and any communication support which they need.
All our staff will be made aware of this policy and follow local processes and procedures to ensure people with disabilities and sensory loss get the support they need to access our services and information.

Download our Accessible Communications Policy in PDF and word version
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