Action on Hearing Loss Logo
    Total results:
    Search
      Total results:

      Volunteer satisfaction survey 2016 results

      A huge thank you to all our volunteers who completed our recent Volunteer Satisfaction Survey.

      We're very pleased with the results of our latest survey, in which 91% of our volunteers said they would recommendAction on Hearing Loss as a good place to volunteer - up 1% on the previous year.

      Improvements on previous years

      We've seen improvements on last year's results on 21 out of the 33 questions asked. This is great news, and suggests, suggesting that we're not just maintaining our high standards but getting better where we can.

      Significant improvements in how we communicate

      The results suggest that communication and relationships between our staff and volunteers is continually improving, and that staff are implementing changes as a result of feedback from last year’s survey. There has been a focus on retaining great volunteers and an acknowledgement that an empowered and supported group of volunteers gets the job done well and is more likely to encourage others to get involved.

      Here are some examples of what people said:

      • My supervisor/staff contact communicates with me effectively, 91% this year compared with 85% last year (up 6%)
      • My supervisor/staff contact is available and supportive, 92% this year compared with 86% last year, (up 6%)
      • My supervisor/staff contact recognises and acknowledges when I have performed my role well, 86% this year compared with 80% last year (up 6%)
      • I believe that my ideas and suggestions are listened to by my supervisor/staff contact, 85% this year compared with 79% last year (up 6%)

      Improvements required

      Areas where we need to do more work include morale and how people support each; there was also a slight decrease in those reporting satisfaction with access to training. We need to explore and identify the potential causes for this and to put in place suitable action plans to address them.

      For example, we saw a drop of 11% against the statement ‘Morale (atmosphere) is good in the team I volunteer with’ and the same with the statement ‘The people in this team help each other to get the work done’.

      There has also been a drop of 6% in the proportion reporting satisfaction with access to training. Although the overall percentage of positive responses is still very much higher than the benchmark (our volunteers score 77% positive compared to 68% for the benchmark), this is such an important area of our work with volunteers that it needs to be explored carefully to be put right.

      We'll be putting together an action plan as we review the results of the survey in detail for each area.

      Completion rate

      We achieved a good response rate for a volunteer survey of this size with 22% of volunteers completing and returning the surveys to us.

      The Volunteer Satisfaction Survey 2016 results

      In this table, we have displayed the statements included in our survey and the percentage of volunteers who agreed with each statement (obtained from a combination of strongly agree and agree results):

      Volunteering with Action on Hearing Loss          
                                               
      % of volunteers who agreed
      Overall, I believe that the organisation provides a good service to the people we aim to help 96%
      I would recommend Action on Hearing Loss as a good place to volunteer 91%
      I believe I am valued for what I can offer Action on Hearing Loss 
      91%
      I believe Action on Hearing Loss embraces diversity 86%
      Action on Hearing Loss's current values reflect the way I like to work (people, Passion and Partnership) 90%
      Action on Hearing Loss's current values reflect the way I see volunteers and staff working (people, Passion and Partnership) 90%
         
      Communication
       
      % of volunteers who agreed
      My supervisor/staff contact communicates with me effectively 91%
      My supervisor/staff contact is available and supportive 92%
      My supervisor/staff contact recognises and acknowledges when I have performed my role well 86%
      My supervisor/staff contact recognises and acknowledges when I have performed my role well 85%
         
      Learning & development
      % of volunteers who agreed
      I receive good access to training   77%
      I receive enough information and support to perform my role as is required  86%
         
      My role and team
       
      % of volunteers who agreed
       My volunteering gives me a feeling of personal achievement 94%
       My team works in a co-operative way towards a shared set of aims 
      67%
       I find my volunteering role motivating and interesting       
      94%
       I have a clear idea of my role 95%
       I understand how my work contributes to the success of Action on Hearing Loss  
      95%
       Morale (atmosphere) is good in the team I volunteer with 71%
       The people in this team help each other to get the work done 70%
       I am satisfied with my access to information (e.g. about deafness and hearing loss) 90%
       I am satisfied with my access to social events with other volunteers/staff 72%
       I believe action will be taken as a result of this survey 78%
         

      Personal benefits of volunteering

       
      % of volunteers who agreed
       My confidence has increased 73%
       I feel more positive about myself 74%
       The feeling of contributing to my local community has increased 85%
       My social network and contacts have increased 63%
         
       

      Professional benefits of volunteering

       
      % of volunteers who agreed
       My understanding of living with hearing loss has increased
      86%
       My ability to provide information and practical support to people with hearing loss has improved 85%
       My awareness of what Action on Hearing Loss is doing has increased 92% 
       My communication skills have improved 67% 
       I feel more confident to get involved with other organisations and groups, or look for employment and go to interviews 55%
         

      Costs of volunteering

      % of volunteers who agreed
       I have access to free training, guidance and relevant information
      79%
       It is made clear to me that all expenses I incur as a volunteer can be reimbursed 94%

       

      We really value the feedback from those who took part in this survey, and look forward to another year shaping our future with our volunteers. We couldn't do what we do without them.

      For more information

      If you have any questions please email volunteering@hearingloss.org.uk or, if you'd like to give volunteering a try, then have a look at our volunteering opportunities.