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      Veteran Support Assistant -Scotland

      Provide advice and support to older (65+) veterans and their families and carers around various aspects of hearing loss and tinnitus.

      Apply now

      Hearing Forces is a Scotland – wide service provided by Action on Hearing Loss Scotland.  We offer advice and support to older veterans, their families and carers, with hearing loss or tinnitus.

      Hearing Forces is part of Unforgotten Forces – a collaboration of 15 leading organisations in Scotland supporting older veterans and their families.  Unforgotten Forces delivers a range of services such as advice, access to healthcare, respite care and helping to prevent isolation.

      What will I be doing?

      • To support service users in community venues, residential units and their own homes.
      • Undertake basic hearing aid support and maintenance including retubing and battery provision.
      • Undertake basic hearing screening with service users who have not yet had a diagnosis.
      • Provide information on useful equipment to improve everyday life (e.g. amplified telephones, personal listeners etc.).
      • Support service users before and after hearing aids have been fitted.
      • Sign post and refer service users to internal Action on Hearing Loss services.
      • Sign post and refer service users to other Unforgotten Forces partners and other external agencies.
      • Complete all relevant paperwork and reporting to relevant Action on Hearing Loss staff.
      • Promote the work of Action on Hearing Loss and the Unforgotten Forces consortium.
      • Meet with other Action on Hearing Loss volunteers to discuss the project and suggest any improvements.

      Skills required

      • Knowledge of or willingness to learn about issues affecting deaf and hard of hearing people.
      • Knowledge of or willingness to learn about veteran communities.
      • Friendly, reliable and approachable manner.
      • Ability to listen to questions and to answer appropriately.
      • Happy to work with a wide range of people especially the elderly.


      This service is Scotland wide, therefore volunteers deliver services in their local communities.

      Time Commitment

      The level of commitment depends entirely on the volunteer.  However, we do ask for a minimum of 2 hours per month.


      You will need to be able to travel locally to different places, whether by car or public transport. Expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.

      Support and Supervision

      Regular support will be given by your line manager, especially in the early stages of your role as you settle in.

      Training/learning required

      Action on Hearing Loss offers full, on-going training for all volunteers including a one-day induction programme and further training at an Audiology department.    Ongoing training for volunteers is also offered. 


      You will be required to complete a criminal records check, as your work may include working with vulnerable adults.

      What next?

      Thank you for showing interest in volunteering with Action on Hearing Loss Scotland and the Hearing Forces service.  If you would like more information please contact us:

      Telephone: 07388 227407



      Apply now