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      Learning and development volunteer office assistant - South West

      We are looking for an enthusiastic, flexible person who wishes to gain basic admin experience within a busy office environment.

      Apply now
      Our Learning and Development team supports the training that staff and managers need to fulfil their roles. We need you to support us to ensure our service is efficient by completing basic office tasks such as data entry, addressing and posting out certificates and filing. In return you will get a taste of office experience and work within a national charity.


      Poolemead House, Watery Lane, Twerton, Bath, BA2 1RN

      Time commitment

      Preferably Monday or Tuesday between 9.30am – 4.30pm. Hours are flexible and can be discussed.


      • Help the team with general admin tasks.
      • Log certificates on our database when received.
      • Correctly address and post certificates.
      • Order replacement certificates if required.
      • Assist with course evaluation and attendance record filing.
      • To undertake any other tasks as require

      Skills needed

      Here's what we think could be beneficial:

      • Knowledge of or willingness to learn about issues affecting deaf and hard of hearing people
      • A genuine interest in working for charities
      • Basic admin skills such as filing documents accurately
      • Attention to detail
      • Good customer service skills with a friendly and approachable manner
      • Using Internet, Word and Outlook to basic level 

      Support and supervision

      We value your time and commitment and want to make sure you are enjoying volunteering with us.

      Regular support will be given by your Volunteer Manager, especially in the early stages of your role as you settle in. You will also receive informal support from other Action on Hearing Loss volunteers as you work together and attend each other’s sessions.

      In a recent survey 90% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer .


      Here’s what our volunteers say!

      “I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence. If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB


      What will you gain by becoming a volunteer for Action on Hearing Loss:

      • Office administrative experience working in a busy team.
      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people;
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers;
      • Fulfilment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole;
      • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed, according to the Action on Hearing Loss expenses policy;
      • Opportunity to try other volunteering roles within Action on Hearing Loss.


      You may be required to complete a Disclosure and Barring Service check (formerly CRB).

      What next?

      Thanks for taking the time to read these details. Ready to apply for this role? Excellent!
      Please complete our online application form or if you are interested and would like an informal chat please get in touch with us we would be delighted to hear from you.

      01273 840960
      Apply now