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      Lead Information Volunteer - Northern Ireland

      You will play an important role in a new UK-wide project mcalled Hear to Inform and Connect. We hope to expand our volunteer-led information services for older and isolated people with hearing loss.

      Apply now

      We aim to increase the number of older people who take action to manage their hearing loss and tinnitus. By working closely with other local organisations and community groups we want to help make their services more accessible and inclusive for people with hearing loss. You will have a vital role delivering information services in your local community, and for raising awareness of the work of Action on Hearing Loss.


      You will manage a small team of volunteers delivering talks and information stands in your local community and providing equipment demonstrations to people who use our services.

      Time commitment

      This will depend on your availability and the amount of time you want to offer. However, a minimum of 4 hours per week will be required for this role.


      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
      • Fulfillment – knowing that your support at events and as an Action on Hearing Loss representative will make a real difference to those who receive it and raise deaf awareness throughout society as a whole
      • Expenses – all expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
      • Opportunity to try other volunteering roles within Action on Hearing Loss


      • Manage a small team of information volunteers in your local area
      • Co-ordinate volunteers to run information stands and deliver presentations to community groups, care homes and organisations in your local area
      • Ensure volunteers complete Risk Assessment checklists to ensure venues are suitable
      • Talk to members of the public in a friendly and enthusiastic way to raise awareness of hearing loss and offer appropriate publications/materials 
      • Motivate older people who have hearing loss to access the services available and direct any medical or other specific questions to the Regional Information Officer.
      • Sign post to other agencies or services that may be beneficial to the service user, such as other internal Action on Hearing Loss services and the Sensory Support Teams in the Health & Social Care Trusts
      • Ensure data is collected at all information sessions and shared with the Regional Information Officer
      • Promote the work of Action on Hearing Loss
      • Meet Action on Hearing Loss staff and other volunteers to discuss the project and suggest any improvements

      Skills needed

      • Experience of managing or working with small groups and teams
      • Knowledge of, or willingness to learn about issues affecting deaf and hard of hearing people, particularly older people
      • Friendly, reliable and approachable manner
      • Ability to listen to questions and to answer appropriately
      • Happy to work with a wide range of people, especially older people


      You will need to be able to travel locally to different places, whether by car or public transport. Expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.

      Support and supervision

      Regular support will be given by your Regional Information Officer, especially in the early stages of your role. You will also receive informal support from other Action on Hearing Loss volunteers as you work together and attend each other’s sessions.


      We offer full, ongoing training for all volunteers. This includes induction and training specific to the volunteering role including:

      • a one day induction course
      • training on data collection for our information services
      • accredited training in Understanding Hearing Loss 
      • sessions on manual handling, dealing with the public, equipment and risk assessment.
      • training in managing volunteers.

      What next?

      Thanks for considering volunteering with us. If you're interested in this role, please complete the online application form.

      Feel free to get in touch first if you have any questions.

      Tel/text: 028 90239619
      Fax: 028 90312032

      Apply now