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      Information Volunteer - various locations

      We’re looking for enthusiastic individuals to help us expand our information services for older and isolated people living with hearing loss, their families and carers. This will involve working with local organisations and community groups to help make their services more accessible and inclusive.

      Apply now


      UK-wide (in particular London and South East England, Northern Ireland and Scotland), various locations around your local area.


      All our volunteering opportunities are flexible, and designed to work around you. We offer weekday and weekend opportunities, depending on your availability.

      What will you be doing?

      You can choose from a variety of roles, including:

      • setting up and running information stands to provide free information about hearing loss in local community venues such as libraries and NHS hospitals
      • delivering information talks about hearing loss to local community groups and care homes in your area
      • carrying out hearing checks following appropriate training
      • demonstrating products and equipment that can help people manage their hearing loss.

      Whichever volunteer role you choose, you will be helping to make a vital difference to someone’s quality of life.

      Our volunteers are representative of the diverse range of people and communities that we support – come and join us, and help spread the word about hearing loss.

      What will you gain by volunteering?

      Our volunteers receive the following benefits:

      • training – learning new skills, and gaining up-to-date knowledge of issues affecting people confronting deafness, tinnitus and hearing loss
      • experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
      • fulfilment – knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
      • expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
      • opportunity to try other volunteering roles locally with Action on Hearing if available

      Why do we need you?

      Across the UK, 11 million people are affected by hearing loss including someone in your family, friends, your partner, or someone at work. As the population ages, more of us will be affected. By 2035, one fifth of us will be living with the condition.

      What skills do you need?

      Here’s what we think could be beneficial:

      • willingness to learn about, or have existing knowledge or personal experience of, issues affecting deaf and hard of hearing people, particularly older people
      • enthusiasm, and a friendly, reliable and approachable manner
      • interest in working with a wide range of people, especially the elderly
      • confidence in speaking with individuals and groups, and professionals.

      What support will you get?

      We value your time and commitment and want to make sure you are enjoying volunteering with us.

      In a recent survey, 92% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer.

      Regular support will be given by your Volunteer Manager, especially in the early stages of your role as you settle in. You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

      Here’s what our volunteers say:

      "I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence. If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying." RB

      What training is offered?

      Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role. This may include:

      • a one day induction course
      • training on data collection for our information services
      • training in Understanding Hearing Loss
      • sessions on Manual handling, Dealing with the public, Equipment, and Risk assessment.
      • training to use the basic hearing screening equipment
      • the opportunity to attend other training relevant to their role.


      You may need to be able to travel locally, whether by car or public transport. All reasonable travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Expenses Policy.

      What next?

      Thanks for taking the time to read these details. Ready to apply for this role?

      Please complete our online application form or, if you are interested and would like to have an informal chat, please get in touch with us. We’d be delighted to hear from you.

      Call: 01273 840960

      Apply now