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      Information support volunteer - South West

      As an Information and Support Volunteer you will be part of a new and exciting 5 year project to develop information and support hubs within your community, focussing on hearing loss, deafness and tinnitus.

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      You will target people with hearing loss and their families, carers, professionals and community groups in order to encourage independence and reduce feelings of isolation. You will also help to raise awareness and promote involvement with the work of Action on Hearing Loss.

      Wadebridge, Cornwall - the specific location will be discussed and agreed when taking on the role.

      Have a look at what you will be doing

      • set up information stands;
      • answer questions from visitors to the stand and hand out leaflets as appropriate;
      • seek out new contacts within your community to aid partnership working;
      • carry out hearing checks using the appropriate equipment supplied;
      • take details from enquirers if unable to supply the information, and follow up the enquiry at a later date;
      • monitor the number and nature of enquiries held at each session and feedback to your Project Coordinator;
      • signpost clients to other relevant services within the community;
      • demonstrate and promote the use of hearing loss equipment;
      • promote the work of Action on Hearing Loss through informal discussion and/or talks to groups;
      • meet with other Action on Hearing Loss volunteers to discuss the project.

      Skills needed

      Here’s what we think could be beneficial

      • knowledge of or willingness to learn about issues affecting deaf and hard of hearing people;
      • friendly, reliable and approachable manner;
      • ability to listen to questions and to answer appropriately;
      • work with a wide range of people;
      • confidence in speaking to individuals, groups and professionals;
      • willingness to learn about and demonstrate the use of relevant equipment (including hearing screeners).


      In order to maximise the effectiveness of this project we would ask for a minimum of 2 hours per month, however the level of commitment depends entirely on the volunteer. Regularity is also an important factor for this project as the information hubs will operate at certain times and days.



      You will need to be able to travel locally to different places in order to perform the role, whether by car or public transport. Expenses will be reimbursed, according to the Action on Hearing Loss Expenses Policy.

      Support and training

      Ongoing support and training will be given by your Project Coordinator and Regional Volunteer Manager, especially in the early stages, so that you feel comfortable in the delivery of your role. This includes a one-day induction programme, informal support through peer to peer learning as well as other occasional training as and when needed. Additionally, you can gain free accredited Open College Network qualifications with our two modules: 1) Understanding Hearing Loss and
      2) Hearing Aid Support and Basic Maintenance.

      Here’s what our volunteers say

      “I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence. If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB


      What will you gain by becoming a volunteer for Action on Hearing Loss:

      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
      • Fulfilment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole
      • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
      • Opportunity to try other volunteering roles within Action on Hearing Loss.

      What next?

      Thanks for taking the time to read these details. Ready to apply for this role? Excellent!

      Please complete our online application form or contact John McCormack if you have any questions.

      John McCormack
      Regional Volunteer Manager, Action on Hearing Loss, Unit 27, HQ Business Centre, 237 Union Street, Plymouth PL1 3HQ, Telephone: 01752 228657 - Mobile: 07918 766288

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      Apply now