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      Information Stand Volunteer - Northern Ireland

      You will be involved in delivering information services in your local community, and raising awareness of the work of Action on Hearing Loss.

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      We aim to increase the number of older people who take action to manage their hearing loss and tinnitus. By working closely with other local organisations and community groups we want to help make their services more accessible and inclusive for people with hearing loss. You will be involved in delivering information services in your local community, and for raising awareness of the work of Action on Hearing Loss.


      Information stands and sessions will take place in your local community.

      Time commitment

      The length of each information stand session can vary, from a few hours to a full day. The level of commitment depends entirely on what you are able to offer.


      • Follow health and safety guidelines and complete risk assessments
      • Collect leaflets and equipment from Head Office and take them to the venue
      • Set up information stands, including using pop-up stands and arranging leaflets on a table, using materials provided by Action on Hearing Loss
      • Carry out basic hearing screenings, where appropriate
      • Answer questions from visitors to the stand and hand out leaflets, as appropriate
      • Complete enquiry forms if you are unable to provide the information, and pass the form to the Information Officer to follow up
      • Monitor the number of enquiries at each session and collect feedback from all service users to share with the Information Officer
      • Pack up at the end of the session
      • Promote the work of Action on Hearing Loss
      • Meet with Action on Hearing Loss staff and other volunteers to discuss the project and suggest any improvements.

      Skills needed

      • Confidence in speaking to individuals and groups
      • Knowledge of, or willingness to learn about issues affecting deaf and hard of hearing people, particularly older people
      • Friendly, reliable and approachable manner
      • Ability to listen to questions and to answer appropriately
      • Happy to work with a wide range of people, especially older people


      You will need to be able to travel locally to different places, whether by car or public transport, to run the information stands. Expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.

      Support and supervision

      Regular support will be given by your Regional Volunteer Manager, especially in the early stages of your role. You will also receive informal support from other Action on Hearing Loss volunteers as you work together and attend each other’s sessions.


      Action on Hearing Loss offers full, ongoing training for all volunteers. This includes:

      • a one-day induction course
      • training on data collection for our information services
      • accredited training in Understanding Hearing Loss
      • sessions on manual handling, dealing with the public, equipment and risk assessment
      • training to use the basic hearing screening equipment 


      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
      • Fulfillment – knowing that your support at events and as an Action on Hearing Loss representative will make a real difference to those who receive it and raise deaf awareness throughout society as a whole
      • Expenses – all expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
      • Opportunity to try other volunteering roles within Action on Hearing Loss

      What next?

      Thanks for considering volunteering with us. If you're interested in this role, please complete the online application form.

      Feel free to get in touch first if you have any questions.

      Tel/text: 028 90239619
      Fax: 028 90312032