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      Information Outreach Volunteer - North

      Support the information team (north) increase their reach within communities, providing information on deafness, hearing loss and tinnitus to deaf and hard of hearing people, their families, carers, community groups and professionals, encouraging independence and reducing feelings of isolation.

      Apply now


      Our regional information team works across the north, and we are looking for people that know how to reach those people in their local communities that might need the information that we can provide.

      • Cheshire
      • Bury
      • Darlington
      • Manchester
      • Northumberland
      • South Shields
      • Wirral
      • County Durham
      • Peterlee
      • Belmont
      • Kirkless including Holmfirth, Cleckheaton, Dewsbury and Huddersfield

      Time commitment

      The level of commitment depends entirely on you – the time you have available and the tasks and training that you would like to undertake. It may be 1 hour every six months or 3 hours a week!


      Our casual info volunteers have the opportunity to do any, or all, of the tasks below depending on their skills and interests and the time that they have available.

      • Spread the word about the information, support and equipment available for people living with hearing loss.  
      • Ask your local shops, libraries, GPs and other community buildings to display Action on Hearing Loss materials
      • Distribute leaflets and information cards through workplaces and schools
      • Identify locations that might benefit from Action on Hearing Loss information stands, talks and displays and feed this information back to the Regional Information Officers (RIOs)
      • Meet with other Action on Hearing Loss staff and volunteers to discuss the project and suggest any improvements.
      • Promote forthcoming information events through social media and other online channels (please note: unfortunately Action on Hearing Loss is unable to provide IT equipment for volunteers to use at home and any use of volunteer’s own equipment is at their own risk. However, volunteers are welcome to carry out this role in Action on Hearing Loss’ regional office in the centre of Manchester).

      All casual volunteers are asked to record where information has been provided and feed this back to the RIOs.

      Skills needed

      • Knowledge of, or willingness to learn about, issues affecting deaf and hard of hearing people, particularly older people;
      • Friendly, reliable and approachable manner;
      • Basic IT skills


      You may need to be able to travel locally to different places to deliver the information, whether by car or public transport. Expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.

      Support and supervision

      Regular support will be given by your Volunteer Coordinator, especially in the early stages of your role as you settle in.  You will also receive informal support from other Action on Hearing Loss volunteers as you work together.


      Action on Hearing Loss offers full, on-going training for all volunteers including a one-day induction programme and further training specific to the volunteering role.  This may include working with the public and equipment. Volunteers also have the opportunity to attend other Action on Hearing Loss information sessions.


      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people;
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers;
      • Fulfilment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole
      • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed, according to the Action on Hearing Loss expenses policy;
      • Opportunity to try other volunteering roles within Action on Hearing Loss.


      You may be required to complete a Disclosure and Barring Service check (formerly CRB)

      What next?

      Thanks for taking the time to read these details.  Ready to apply for this role?  Excellent! Please complete our >online application form or if you are interested and would like an informal chat please get in touch with us we would be delighted to hear from you.


      Call:01273 840960

      Apply now