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      Information Ambassador - Northern Ireland

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      You will be delivering information stands as part of the Hear to Inform and Connect project. This exciting project is expanding our information services for older and isolated people with hearing loss.

      We are also working with local organisations and community groups to help make their services more accessible and inclusive for older people with hearing loss.


      We are currently looking for volunteers in the following communities:

      • Enniskillen
      • Derry/Londonderry
      • Armagh
      • Maghera
      • Bangor
      • Newtownards
      • Lisburn
      • Antrim
      • Lurgan
      • Belfast
      • Ballymena
      • Lisnaskea
      • Augher/Clogher/Fivemiletown
      • Dungannon


      Dependent on your availability.

      What will you be doing?

      As an Information Ambassador, you will provide information on deafness, hearing loss and tinnitus to older people, their families and carers, local community groups and organisations. You will:

      • set up information stands, using leaflets and resources provided
      • answer questions from visitors and hand out leaflets
      • monitor enquiries and gather feedback 
      • sign post people to other agencies or services that may help them
      • carry out basic hearing screenings, where appropriate (after appropriate training)
      • raise awareness about the work of Action on Hearing Loss.

      Why do we need you?

      Across the UK, 11 million people are affected by hearing loss including someone in your family, friends, your partner, or someone at work. As the population ages, more of us will be affected. By 2035, one fifth of us will be living with the condition.

      What skills do you need?

      Here are some of the skills we think could be beneficial:

      • confidence in speaking to individuals, family members and professionals 
      • willingness to learn about, or existing knowledge of, issues affecting deaf and hard of hearing people, particularly older people
      • friendly, reliable and approachable manner
      • ability to listen to questions and to answer appropriately
      • happy to work with a wide range of people, especially older people.

      What will you gain?

      Our volunteers receive the following benefits:

      • experience – meeting new people and building new friendships with other Action on Hearing Loss volunteers
      • fulfilment – knowing that the time you provide will make a difference to the people we support, and raise awareness about deafness, hearing loss and tinnitus
      • expenses – all reasonable travel and expenses will be covered in line with our expenses policy
      • opportunity - to try other volunteering roles locally with Action on Hearing if available
      • full training – we offer full ongoing training for all our volunteers. This includes a one-day induction programme, training in understanding hearing loss, and a further half day training specific to your volunteering role.

      What support will you get?

      We value your time and commitment and want to make sure you are enjoying volunteering with us. In a recent survey, 92% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer.

      Regular support will be given by your own Volunteer Manager, especially in the early stages of your role as you settle in.  You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

      “I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence.  If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” 


      You may need to be able to travel locally, whether by car or public transport.

      Ready to apply for this role?

      Please complete our short online application form. Or, if you’re interested and would like an informal chat, please get in touch with us. We’d be delighted to hear from you.

      Call/ Text: 028 90239619
      Fax: 028 90312032

      Apply now