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      Information stand volunteer (Hear to Inform and Connect) - South East

      As an Information Stand Volunteer you will provide information on deafness, hearing loss and tinnitus to deaf and hard of hearing older people, their families and carers, local community groups and organisations

      Apply now

      You will have an important role to play in a new UK-wide project, called Hear to Inform and Connect. The project aims to expand our volunteer-led information services for older and isolated people with hearing loss across Northern Ireland, Scotland and London & South East England. We are aiming to increase the number of older people who take action to manage their hearing loss and tinnitus. By working closely with other local organisations and community groups we want to help make their services more accessible and inclusive for people with hearing loss. You will be involved in delivering information services in your local community, and for raising awareness of the work of Action on Hearing Loss.


      We currently have services in and around:

      • Berkshire (Reading, Slough, Newbury and Bracknell)
      • London (Newham, Tower Hamlets, Harrow and Croydon)
      • Sussex (Crawley)
      • Surrey (Guildford)

      Please specify in your application which location you prefer.


      Have a look at what you will be doing:

      • Research local groups and activities that would benefit from information provision around hearing loss
      • Follow health and safety guidelines and complete risk assessments
      • Collect leaflets and equipment from Head Office and take them to the venue
      • Set up information stands, including using pop-up stands and arranging leaflets on a table, using materials provided by Action on Hearing Loss
      • Carry out basic hearing screenings, where appropriate
      • Answer questions from visitors to the stand and hand out leaflets, as appropriate
      • Complete enquiry forms if you are unable to provide the information, and pass the form to the Information Officer to follow up
      • Monitor the number of enquiries at each session and collect feedback from all service users to share with the Information Officer

      Skills needed

      Here’s what we think could be beneficial:

      • Confidence in speaking to individuals and groups
      • Knowledge of, or willingness to learn about issues affecting deaf and hard of hearing people, particularly older people
      • Friendly, reliable and approachable manner
      • Ability to listen to questions and to answer appropriately
      • Happy to work with a wide range of people, especially older people.
      • Pack up at the end of the session
      • Promote the work of Action on Hearing Loss
      • Meet with Action on Hearing Loss staff and other volunteers to discuss the project and suggest any improvements.


      We know you’re busy so here’s what we estimate you will need to free up!

      Each information stand session can vary, from a few hours to a full day and normally take place during the day, weekdays only.  The level of commitment depends entirely on what you are able to offer.


      You will need to be able to travel locally to different places, whether by car or public transport, to run the information stands.  Travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.

      Support and supervision

      We value your time and commitment and want to make sure you are enjoying volunteering with us.

      In a recent survey 90% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer.

      Regular support will be given by your Volunteer Manager especially in the early stages of your role. You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

      Here’s what our volunteers say!

      “I enjoy meeting people and helping them with their queries.  Hearing loss can cause frustration and isolation, leading to loss of confidence.  If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB


      Action on Hearing Loss offers full, on-going training for all volunteers including induction and training specific to the volunteering role including;

      • A one day induction course
      • Training on data collection for our information services
      • Accredited training in Understanding Hearing Loss
      • Sessions on Manual Handling, Dealing with the Public, Equipment and Risk Assessment.
      • Training to use the basic hearing screening equipment 


      What you will gain by becoming a volunteer for Action on Hearing Loss

      • Fulfilment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole
      • Training – learning new skills and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people
      • Experience – meeting new people in different situations, building friendships with other Action on Hearing Loss volunteers
      • Expenses – all expenses incurred as a result of your volunteering will be reimbursed, according to the Action on Hearing Loss expenses policy
      • Opportunity to try other volunteering roles within Action on Hearing Loss


      You may be required to complete a Disclosure and Barring Service check (formerly CRB).

      What next?

      Thanks for taking the time to read these details. Ready to apply for this role? Excellent!

      If you are interested in becoming an Information Stand Volunteer for our Hear to Inform and Connect project, please complete our online application form, if you are interested and would like an informal chat please get in touch with us we would be delighted to hear from you.

      Call: 01273 840960

      Apply now